Executive Director of Operations for a/E/ID
Confirmed live in the last 24 hours

1,001-5,000 employees

We design solutions that help people continuously flourish.
Company Overview
As an integrated design firm, we do a lot of things. But at our core, we help people continuously flourish. We leverage the heart, passion and intelligence of our more than 1,000 creative thinkers to develop solutions for some of the greatest challenges facing our clients and society. Whether designing for equity in education, accessible healthcare, inclusive communities, new scientific discoveries or the “next big idea” in business, we partner with organizations to help them improve human life. We do this through a design approach we created called Living-Centered Design. Our approach realizes that to create a world where people continuously flourish, we must address the complex interdependencies that exist between people, businesses, communities, society and the environment.
Remote in USA
Experience Level
Desired Skills
Operations & Logistics
  • Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the firm's business and practice objectives and jumps in and rolls their sleeves up to get the job done. Is effective at attracting top talent, spotting high performers, and building high performing teams
  • Is process oriented, strategic thinker with established track record in planning, execution and delivery of successful, profitable projects. Holds people accountable
  • Embraces Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change. Has a drive for results while also prioritizing quality outcomes
  • Champions Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others' attention
  • Communicates effectively - Strong and effective communication skills are required
  • Has a growth mindset - open to new ideas and new workstreams to deliver design excellence
  • Fully aligned with and demonstrates our Living Centered Design and DEI values
  • Bachelor's degree required. Master's degree preferred
  • A minimum of 10 years of experience in an Operations Executive role with proven experience in successful and profitable operational leadership and management of practices with 500+ staff. Experience in an A/E/ID project-based business in professional services is strongly preferred
  • Strong knowledge of and experience with best-in-class practices, policies, and procedures
  • Ability to motivate, organize and respond to employees of many different areas of expertise and levels
  • Strong change management skills & experience
  • Excellent business, analytical, managerial, leadership and budget planning skills
  • Strong organizational and time management skills
  • Phenomenal interpersonal and relationship building skills
  • A self-starter who can take an idea to completion and motivate the team around bringing it to reality
  • Commitment to design excellence and innovation around sustainability and energy use
  • Ability to roll out training programs around business and project delivery practices
  • This role will require approximately 30% travel, primarily in North America
  • As a Federal Contractor, CannonDesign is required to comply with President Biden's Executive Order 14042. Therefore, as a condition of employment, all employees must provide proof of receipt of a full COVID-19 vaccination unless qualified for a valid medical or religious accommodation
  • We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about
  • We are committed to ensuring our practice is equitable for all employees, representative of the communities around us - and focused on the future of design. We advocate for equity, diversity, and inclusion efforts through the leadership of our DEI Council, Employee Resource Groups and other community advocacy initiatives
  • We're about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we're ready for you
  • Leading business process design and implementation for achieving design excellence, technical proficiency, and firm profitability
  • Be a champion of a highly integrated and highly collaborative design led approach to our work
  • Lead the Business Practice Leaders of Operations, Quality and Sustainability Teams (direct reports) to effectively forecast revenues and staffing levels across the A/E/ID disciplines
  • Liaison with leaders in Consulting, Facility Optimization Solutions and Modular Design+ delivery workstreams
  • Establish oversight of project delivery, pricing strategies, seeking to maintain the firm's competitive position
  • Ensure project management approaches and tools are used effectively to deliver exceptional and profitable projects, implement, and lead new practices and processes
  • Maintain contact with key firm clients as needed
  • Contribute to business plans, strategies and methodologies necessary for the continuing growth and development of the firm
  • Development of programs and initiatives around A/E/ID business practices. This includes mentorship and training of our next generation leaders
  • Contribute to pursuits around Alternate Delivery (IPD, P3 and DB). Focus on integrated practice delivery and other alternative delivery approaches, ensuring transformative tools take hold and swiftly push new project delivery methods forward
  • Build our brand internally and externally as a firm of technical and operational excellence through giving presentations and writing articles and papers
  • Create, centralize, and build scalable business practices and processes for A//ID practice with accountability and visibility in mind
  • Implement financial procedures in tandem with our Chief Financial Officer and organizational policies and with other leadership members such as Technology, Human Resources, etc. to drive positive results
  • Monitor project performance and oversee audits, directing changes as necessary to ensure satisfactory results
  • Strategically manage, organize, and lead employees from across A/E/ID locations to ensure efficiency - through our Single Firm Multiple Offices (SFMO) operating model
  • Personal accountability in advancing innovative project delivery while working closely with the CEO and Management / Core Team on firm initiatives
  • Ensure that we are making timely and appropriate talent decisions which include:
  • Be a champion for Diversity Equity and Inclusion-Ensure proper skill development and team build-out
  • Ensure that there is adequate talent to perform each required role on the team
  • Licensure
  • Certification (Project Managers)
  • Hourly rates and utilization expectations to achieve goals