Manager – Human Resources Operations

Main Responsibilities:

• Oversee and manage onboarding and offboarding processes and activities to ensure a seamless candidate and employee experience
• Oversee and facilitate the performance management process, supporting managers in conducting effective conversations to drive team performance; provide guidance on performance improvement plans and probation extensions, as necessary
• Direct the operations of the HR team and monitor the centralized tracking systems, reporting dashboards, and knowledge resources to support
• Address and manage employee relations issues promptly and constructively, providing coaching and guidance to managers and employees and conduct workplace investigations, when required
• Assist in the development, implementation and management of global human resources policies, programs and initiatives
• Establish and maintain strong working relationships with employees and managers in support of human resources operations
• Ensure compliance with federal legislative requirements
• Identify, promote and support corporate human resources initiatives and special projects related to HR modernization and compliance including Employment Equity, Pay Equity, Accessibility Act etc.
• Create a work environment that fosters collaboration, quality, open communication, respect and innovation
• Serve as a member of the Occupational Health and Safety Policy Committee and ensure legal compliance with health and safety programs within various regions
• Maintain audit-ready documentation and participate in or assist with various audits with internal and external auditors
• Develop communication tools, templates, and program materials that support clarity and awareness across the organization

Education and Experience required:

• University degree in human resources management or related field
• Certified Human Resources Designation i.e. CHRP would be an asset
• Strong management skills and experience leading a dynamic team of 5 or more HR professionals such as HR Coordinators and HR Generalists
• Minimum 5-10 years’ experience in an HR management capacity in fast-paced, medium size to large organization
• Strong knowledge of human resources best practices and Canadian federal legislation
• Proven proficiency with HRIS systems, Workday experience strongly preferred
• Proficiency in Microsoft Office

Additional Skills and Competencies:

• Exceptional interpersonal skills
• Ability to be highly effective in a fast-paced environment
• Demonstrated ability to lead change and influence while building trust and maintaining confidentiality
• Strong facilitation and coaching skills to support employee relations and team development
• Excellent verbal and written communication skills
• Bilingual (French/English) is an asset