Full-Time
Customer Success Manager
Posted on 5/29/2025
Oomnitza
51-200 employees
Cloud-based asset tracking and lifecycle management
Compensation Overview
$105k - $120k/yr
California, USA
Remote
Candidates must be West Coast based and work Pacific hours.
 Sales & Account Management |
|---|
- Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
- Business savvy with an ability to translate business needs into data and product requirements
- Excellent verbal and written communication skills
- Extremely strong presentation capabilities
- Self motivated and comfortable in an ever changing agile environment
- Basic understanding of API’s/Web Services and how they function
- Intermediate knowledge of complex technology user workflows
- Knowledge and basic triage ability of HTTP Error Messages
- Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills
- Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform
- Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account
- Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities
- Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions
- Schedule customer feedback sessions and identify areas for product improvement
- Work cross functionally with Support to ensure technical escalations are resolved in a timely manner
Oomnitza provides cloud-based asset tracking software that helps organizations manage all their assets—from purchase to retirement—within one platform. It automates and visualizes the full asset lifecycle, enabling teams to track where assets are, how they’re used, and when maintenance, upgrades, or reassignments are needed. The product works by centralizing asset data, and integrating with common tools like Microsoft SCCM, Jira, Zendesk, and Slack, so asset information stays synchronized across systems. Compared with competitors, Oomnitza combines broad lifecycle management with strong integrations and a SaaS model, serving diverse clients across financial services, technology, and philanthropy, including Zurich, VMware, and Cisco. Its goal is to help organizations save time, reduce manual work, and lower costs by providing scalable, automated asset management that grows with the business.
Company Size
51-200
Company Stage
Growth Equity (Venture Capital)
Total Funding
$35.2M
Headquarters
San Francisco, California
Founded
2012
Simplify's Take
What believers are saying
- Donna Wilczek scales products as CPO since June 2024 from Coupa success.
- Robert Potter drives growth as CEO appointed September 2024.
- AI-driven DCIM taps surging data center power demands per IDC.
What critics are saying
- CRO Ken Schock departed May 2024 after one year, stalling sales.
- ServiceNow Vancouver release March 2025 erodes agentless ITAM edge.
- Zendesk private equity sale 2025 disrupts Essentials plug-in viability.
What makes Oomnitza unique
- Agentless SaaS unifies multi-source IT data into actionable asset inventory.
- DCIM product launched April 2025 optimizes AI-era data centers.
- Essentials for Zendesk enables same-day ITAM deployment in March 2025.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Oomnitza who can refer or advise you
Benefits
Company Equity
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↑ 0%2 year growth
↓ -2%Oomnitza unveils product release: supercharging asset lifecycle visibility, Compliance, and Data Center control.
New Data Center Infrastructure Management product enables enterprises to control costs, ensure compliance, prepare for audits, and strengthen data center securitySAN FRANCISCO, April 29, 2025 /PRNewswire/ -- Oomnitza, a recognized leader in AI-era IT Asset Management, has introduced a new Data Center Infrastructure Management (DCIM) product designed to meet the demands of the AI-driven enterprise. Their DCIM solution empowers CIOs with accurate visibility, intelligent cost control, automated compliance, and smarter capacity planning across dynamic hybrid infrastructures; it also delivers end-to-end technology investment insights across data center assets, software, and cloud environments."AI computing demand is rewriting the economics of data center operations. Power consumption is surging, infrastructure costs are rising, and enterprises are under pressure to optimize every asset," said Rob Brothers, Program Vice President, Datacenter and Support Services at IDC. "Most organizations lack a comprehensive data center management strategy and will struggle to keep pace. Oomnitza's approach to AI-driven asset management and optimization can assist IT leaders in future-proofing their infrastructure in this rapidly evolving landscape."Enterprises are challenged with optimizing their hybrid IT footprints and modernizing how they report on financial accountability, audit readiness, regulatory compliance, capacity planning, and information security oversight. The challenge is projected to increase significantly in the next several years
Plug-in delivers IT asset visibility and control within Zendesk to accelerate issue resolution, reduce downtime, and strengthen employee experiences.SAN FRANCISCO, March 18, 2025 /PRNewswire/ -- Oomnitza, the leader in Modern IT Asset Management (ITAM), today announced the launch of Oomnitza Essentials for Zendesk, a plug-and-play solution that provides instant visibility and control of IT assets directly within Zendesk. With same-day deployment, organizations can quickly enhance employee service, accelerate issue resolution, and reduce mean time to resolution (MTTR). This collaboration combines real-time IT asset visibility and management to ensure the best employee experiences.Following a focus on aligning visibility into ITAM with employee and customer service at Zendesk 2025 Sales Kickoff, Oomnitza Essentials for Zendesk is now available. This innovative solution links complete IT asset lifecycle visibility to Zendesk tickets, providing agents with real-time insights and direct asset management. Key features of the Oomnitza plug-in for Zendesk include:View IT asset information for each employee.IT asset information for each employee. Modify IT assets directly in Zendesk.IT assets directly in Zendesk
Oomnitza placed in the "Top SaaS & Security Startups" category and was the only ITAM vendor named.
SAN FRANCISCO, Sept. 4, 2024 /PRNewswire/ - Oomnitza, a leader in Enterprise Technology Management (ETM), today announced the appointment of Robert Potter as its new chief executive officer (CEO).