Full-Time
Accounts Receivable Specialist
Comprehensive fertility and reproductive healthcare provider
Junior
Chicago, IL, USA
- 2+ years of healthcare finance reporting payer issues to leadership and assist in the development of strategies and tactics to address and resolve
- Financial experience in a fast-paced, customer focused environment, Fertility clinic experience, a plus
- Experience in billing specifically in patient benefit details, reconciling insurance Explanation of Benefits and patient invoicing
- Strong written and verbal communication skills & a team player
- Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
- Detail oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism
- Experience in CPT and ICD-10 coding; familiarity with medical terminology
- Ability to manage relationships with various insurance payers
- Experience in filing claim appeals with insurance companies to ensure maximum entitled reimbursement
- Certificate from an accredited medical and billing school
- Provide administrative support, managing all communications relating to incoming insurance remittance and patient invoices
- Maintain knowledge of company policies, audit patient ledgers, organize invoices and begin the collections process for patient accounts with past-due balances
- Maintaining appropriate documentation and notes of collection activities
- Handle patient intake phone calls and email inquiries, review light clinical information, and review out of network insurance information with the patient
- Ensure timely follow up on all unpaid claims utilizing monthly aging reports
- Effective communication abilities for phone contacts with insurance payers to resolve issues
- Customer service skills for interacting with patients regarding medical claims and payments
- Research and resolve any discrepancies, denials, appeals, collections
- Set up patient payment plans and work collection accounts
- Review patient bills for accuracy and completeness and obtain any missing information
- Process claims and post payments
- Process insurance payments, including balance billing to secondary insurance and/or directly to patients
- Analyze rejected and outstanding claims, troubleshoot errors and rejection codes, and correct and re-submit all denied claims
- Properly note system and maintain all documentation required for compliant claim submission
- Prepare and process refund requests
- Verify and post deposit amounts
- Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation
- Reporting payer issues to leadership and assist in the development of strategies and tactics to address and resolve
- Prepare accounts for collections and work with outside collection agencies
- Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes
- Meet positional metrics and benchmarks
- Maintain the highest degree of ethics when handling patient payments and bill processing
- Follow all department standard operating procedures carefully and accurately
- Other duties as assigned by the Director
- Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
- Maintain clear communication with the clinics about overall clinic operations
- Other duties and projects as assigned
- A passion for women's health, fertility is a plus
Kindbody stands out as a leading fertility clinic network and global family-building benefits provider, offering comprehensive reproductive care from preconception to menopause. With a team led by nationally recognized fertility experts like Dr. Bendikson, the company combines superior health outcomes with cost-effectiveness, making fertility care more accessible and affordable. As a trusted employee benefits solution for over 112 employers, Kindbody demonstrates its industry leadership and commitment to inclusivity in the workplace.
Company Stage
N/A
Total Funding
$279.7M
Headquarters
Brooklyn, New York
Founded
2018
6 month growth
↑ 3%1 year growth
↑ 13%2 year growth
↑ 118%Benefits
Paid vacation
Sick time
PTO to vote
Medical, dental, vision insurance (FSA & HSA options)
Company-paid life insurance
Short Term & Long Term Disability Options
Paid Parental Leave
401(k) plans
Free Peloton membership
Monthyl guided meditation