Full-Time
Enterprise Customer Success Manager
Confirmed live in the last 24 hours
Navan
1,001-5,000 employees
Travel and expense management solution for enterprises
Senior
Company Does Not Provide H1B Sponsorship
Palo Alto, CA, USA + 1 more
More locations: San Francisco, CA, USA
You match the following Navan's candidate preferences
Employers are more likely to interview you if you match these preferences:
- 5+ years of experience in Enterprise Customer Success Management
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess 'health checks' for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
- Bachelor’s degree preferred or similar working experience
Navan provides a travel and expense management platform tailored for enterprises. The platform enables users to efficiently book, view, and manage their business travel and expenses through a cloud-based and mobile interface. It incorporates AI technology to streamline processes and offers features like Navan Rewards, which incentivizes employees to make cost-effective travel choices by providing rewards for saving on travel costs. Additionally, the Navan card integrates expense management directly into the travel booking experience. Unlike many competitors, Navan focuses on creating a comprehensive solution that balances business needs with modern standards while promoting diversity and inclusion within its workforce. The company's goal is to enhance human connections, improve operational efficiency for businesses, and support better decision-making through data and insights.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$1B
Headquarters
Palo Alto, California
Founded
2015
Simplify's Take
What believers are saying
- Navan's acquisition of Tripeur boosts its presence in the Indian market.
- Navan Connect's expansion across Europe enhances its global reach.
- Unified finance suite with Rho offers comprehensive travel and expense management.
What critics are saying
- Brex's enhanced solutions may attract Navan's financial management clients.
- Integration challenges with Tripeur could delay expected synergies.
- Competition in Europe may hinder Navan Connect's market penetration.
What makes Navan unique
- Navan integrates AI, cloud, and mobile for seamless travel and expense management.
- Navan Rewards incentivizes cost-effective travel decisions, enhancing user engagement.
- Navan Connect supports global expense management with existing corporate cards.
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Benefits
Flexible Vacation: Take time off when you need it, just work with your manager.
Healthcare: Medical, dental, and vision for you and your family.
Commuter benefits: Pre-tax transit dollars, $70 a month to ease your commute.
Parental leave: All parents (birthing and non-birthing) are eligible for paid leave.
Health and Wellness: Annual wellness stipend and access to a full spectrum of resources.
Fuel for Connection: We provide in-office snacks and lunches*, fostering community and in-person connections.
Pet Friendly: Pet insurance with preferred rates and dog friendly offices*.
401k: We care about your future and offer a 401k retirement plan program and company match.
IATAN: Employees can register and receive access to thousands of travel related discounts.
Connectivity Allowance: We support our employees ability to work seamlessly and confidently while from home and offer a bi-weekly stipend
Learning & Development: Annual Learning and Development allowance to propel professional growth
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -2%2 year growth
↓ -2%Brex has revamped its partnership program designed for accounting, bookkeeping and outsourced and fractional CFO firms. The Brex Accounting Partnership Program now includes new product experiences, services and dedicated programs for accounting professionals, the company said in a blog post. “We made it a priority to recommit to our accounting partnership program and help make it a growth accelerator for firms,” Pedro Franceschi, CEO and co-founder of Brex, said in the post. “This upgraded experience will extend the power of our spend and accounting solutions at scale and enable partner firms to serve their clients more efficiently.”
Here's our roundup of the people, product and partner news from the global travel industry this week.Sabre Hospitality, Lotte Hotels ResortsSabre Hospitality is now. the primary reservation platform for Lotte Hotels Resorts, a hotel group. in Korea
LOS ANGELES, June 26, 2024 /PRNewswire/ -- LA-based Venture Capital firm Group 11 was named #1 Top Performing Venture Capital Fund Manager in America and #1 Top Performing Venture (General) Fund Manager in America by Preqin .The Awards recognize market leaders and top industry performers across hedge funds and private capital that are shaping and transforming the alternative assets industry globally.Christoph Knaack, Chief Executive Officer of Preqin, said, "At Preqin, we strive to make the alternative assets industry more transparent through our rigorous collection and verification of data, as achieved by combining cutting-edge technology with extensive relationship building conducted by our team of almost 500 researchers globally."The Preqin Awards spotlight the exceptional performance of Group 11, particularly in comparison to other firms. This accolade underscores the firm's robust investment thesis, meticulous portfolio management, value creation, and unwavering commitment to delivering value to its investors.Dovi Frances, Founding Partner of Group 11, stated, "I am deeply honored to be recognized as the #1 Top Performing Venture Capital Fund Manager in America and the #1 Top Performing Venture (General) Fund Manager in America by Preqin. Since founding our firm 10 years ago, we have chosen to stand out by being sector-specific, agile, heavily investing in Israeli-related tech, and publicly sharing our performance insights through in-depth macro-research. Our distinct approach continues to define us. This achievement would not have been possible without the support of our LPs, our talented founders and portfolio companies, and, of course, my incredible team."Group 11's consistent success in generating strong returns solidifies its reputation as a trusted partner for entrepreneurs seeking capital and strategic guidance, and as a leading venture capital firm for investors seeking exceptional returns.About:Group 11 invests in visionary entrepreneurs who are utilizing the unstoppable momentum of AI and FinTech to redraw the landscape of their respective industries. With a goal of creating change across generations and building long term value through technology, Group 11 has emerged as a coveted partner to veteran entrepreneurs at the forefront of their fields.Since its inception in 2012, the top quartile firm has deployed over $600 million across six funds and 14 SPVs in some of the world's most prominent and disruptive technology companies, including: Tipalti , Navan , Next Insurance , HomeLight , Sunbit , Masterschool , Healthee , Dream , and BridgeWise .To learn more: www.group11.vcSOURCE Group 11
Airline software provider Accelya is launching FLX Select, a platform. to enable a fast and standardized deployment of IATA’s New Distribution. Capability (NDC) standard.The company says the product can help airlines implement NDC offer
Rho and Navan have launched a unified finance suite that customers can use to manage corporate travel and expenses, enforce expense policy compliance, send payments and close the books. This co-branded solution brings together the capabilities of Rho Corporate Cards and the Navan travel and expense super app, the companies said in a Thursday (May 23) press release. “With Rho, Navan customers now have an out-of-box set of financial tools from a trusted financial partner to help them proactively control spend as they scale while increasing operational efficiencies so companies can focus on the objectives that matter most,” Michael Sindicich, CEO of Navan Expense, said in the release