Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. For more information, visit Tricon Residential.

Job Description

The Vice President, Operations SFRC function is the primary strategic business and horizontal support for the Single Family Rental Community (SFRC) portfolio. They are responsible for all aspects of the operation, including resident and employee satisfaction, individual and team development, financial performance, revenue generation and delivering a return on investment to both Tricon Residential and its key stakeholders. The VP, Operations has a strong focus on carrying Tricon Residential’s culture and values, being a mentor for others, and communicating effectively to provide clear direction to the team. As a horizontal support leader, the VP works collaboratively with the ROX teams and leaders, holds them accountable for strategy execution and drive the processes and policies necessary to ensure successful KPI’s, safety requirements, and team performance. They must verify that the objectives and goals of Tricon are communicated effectively and are integrated in the local offices and communities through regular KPI calls and visits to the communities to achieve optimal success. VP, Operations for SFRC’s must build loyalty and trust through proactive communication, setting and managing expectations and delivering solid business results. As a leader, they also embody Tricon culture in all leadership actions and act as a Role Model and Ambassador of the organization.

Essential Duties and Responsibilitiesinclude the following but are not limited to the job specifications contained herein.Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Develops and executes business plans designed to maximize customer and employee satisfaction, profitability, and community performance; verifies that business plans are aligned with Tricon business strategies; translates Tricon Guiding Principles, SOP’s, initiatives and standards into deliverables and results at the community level
Creates a cohesive environment and relationship with local leaders and team members, and ensures that each team has the tools, resources, and training to successfully operate their community. Empowers local teams to continuously strive for positive results and improvement and is able to work effectively and cross-departmentally with other leaders; coaches local leadership team by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for direct reports based on their individual strengths, development needs, and career aspirations; Verifies that all managers are doing the same for their direct reports; Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance
Serves as a passionate Tricon advocate and verifies that the intent of the Tricon Guiding Principles is pulled through in the resident and employee experience; communicates a clear and consistent message regarding the market and community initiatives, KPI metrics, and resident experience goals to employees, senior leadership team, and peers; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees and residents; champions change; inspires and motivates team to achieve operational excellence; represents Tricon values in all leadership actions
Reviews business related data such as community KPI’s, financial performance, inventory, employee engagement, and resident satisfaction; analyzes business information to proactively address changing market conditions; verifies that communities operate within budgetary guidelines and achieves NOI margin goals
Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”)
Interacts with residents and team members on a frequent basis to obtain feedback about their experiences with Tricon Residential; utilizes customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed resident expectations; anticipates needs of communities, residents, vendors, and employees in order to deliver excellent service to all internal and external customers
Attends and actively participates in SFRC related calls and meetings, providing valuable and accurate feedback on performance, trends, budgets, reporting and processes.
Works across multiple departments and stakeholders to align different priorities and goals.
Acts as liaison for SFRC team to help resolve IT related issues and facilitate cross-departmental collaboration.

Qualifications:

To be successful in this role, you should possess the following qualifications:

Five to ten years of experience in a senior management position with a proven track record in delivering outstanding results in hospitality and property management
A leadership style that is authentic, engaging, collaborative and strategic, based on identified business priorities
Strong thoughtful people leader with ability to create succession plans and empower team members
Capable of mentoring and driving direct reports to achieve excellence and professional growth
Knowledge of P&L Statements, GL’s, budgeting, etc. is required
Capacity to influence and build relationships with residents, suppliers, other team members, and customers
Ability to create a climate in which team members want to do their best by leading and communicating a shared vision with associates and providing coaching and development
Exceptional communication skills and the ability to adapt to various audiences. A thoughtful, mature and diplomatic style is essential in order to be successful to deliver messages and goals
Ability to relay technical concerns with adequate detail, quickly and accurately
High degree of initiative and practical problem-solving ability – creative solutions-oriented approach necessary
Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Ability to meet budgets and control costs
Ability to write reports and business correspondence
Strong interpersonal skills to effectively communicate with all levels of management
Ability to cope and defuse difficult situations and escalations
To thrive in this role, the ideal candidate will have a hunger for driving results, a high level of emotional intelligence and will enjoy the challenge of multi-tasking

Minimum Requirements:

2-4 year degree from an accredited university in Business Administration, Hotel Management, Property Management, Organizational Leadership or related major; minimum of 6-8 years’ experience in management operations, hospitality, or related professional area
Excellent communication skills both written and verbal
Ability to cultivate the growth and development of individuals as well as a team, creating positive culture and
Ability to work well using mobile office electronic tools
Excellent math and financial acumen
Demonstrated attention to detail
Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays
Ability to travel including overnight

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

Frequently required to sit, talk, and hear.
Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.
Occasionally lift, carry, and move up to 10 pounds.
Vision abilities required by this job include close vision, distance vision, and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Vice President

Operations, Single-Family Rental Community

Tricon Residential

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