Business Analyst- Innovation Division

Salary Range- $60,000.00-$70,000.00

*This is a hybrid position that is required to report to the Oklahoma City office 50% of the time*

Why you’ll love it here!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service.Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

GENERAL FUNCTION

The Business Analyst conducts organizational studies and evaluations, designs systems and procedures, conducts work simplification and measurement studies, and prepares operations and procedures manuals to assist management in operating more efficiently and effectively. This position is part of the Innovation Division where products and processes are reviewed and inspected to ensure the highest level of standards are maintained.

The Innovation Division utilizes analytical skills to evaluate the agency’s operations, including internal structure, business processes, and information technology infrastructure, and to develop methods for improvements. The focus of the Innovation Division is to streamline operations, enhance the customer experience, and increase revenue.

TYPICAL FUNCTIONS

The functions performed by employees in this position may include the following:

• Performs needs assessments on existing business process techniques, statistics; alternative delivery systems; information requirements analysis; design techniques, principles, tools and instruments
• Monitors and reviews information to detect process defects

• Analyzes needs and product requirements to create improved designs; secures ways to structure or classify multiple pieces of information; troubleshoots; works with new information to grasp its implications
• Instructs, coaches, and mentors others; to develop objectives and strategies; to develop testing; procedures, to coordinate work efforts; to prepare project/work plans and monitor work progress and prepare project progress reports
• Conducts information gathering; conveys user perspective to technical people in technical language; uses logic and analysis to identify the strengths and weaknesses of different approaches
• Collects and analyzes data for business operational improvements and opportunities
• Leads projects and coordinates with other teams to produce favorable business outcomes
• Tests business processes and recommends improvements
• Models and verifies the confidentiality, integrity and assurance of business data;
• Ensures consistency, reliability and quality of all standard reports
• Defines and documents business change requirements and streamlines business operational models
• Builds ad-hoc analyses based on requests from the business teams and develops subject matter expertise on assigned problem domains

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of

• Data processing hardware and software; of computer capabilities; of systems analysis and development; of coding and implementation; of project management and documentation
• And in-depth understanding of organizational data flow and its use in management decision-making
• And understanding of requirements gathering, data analysis, and process specification, validation and management practices
• The Project Management Lifecycle and the Software Development Lifecycle

Skills in

• Gather and analyze data; plan, coordinate and evaluate activities of multiple work units
• Analytical, systems thinking, critical thinking and problem-solving skills
• Presentation and negotiation skills
• Proven management and organizational skills

Ability to

• Work independently and to coordinate a wide variety of activities
• Communicate effectively both orally and in writing
• Interpret and apply policies and procedures
• Create functional and detailed designs for processes and workflows
• Translate knowledge of programs into practical guidelines

MINIMUM QUALIFICATIONS

Education and Experience requirements at this level consist of

• A bachelor’s degree in STEM or other analytical field; PLUS three years of professional administrative or managerial experience in statistical modeling and/or analysis, accounting, finance, business or public administration

• OR an equivalent combination of education and experience, substituting one year of paraprofessional experience in auditing, accounting, or similar field for each year of the required education

PREFERENCE STATEMENT

Preference may be given to candidates who have one or more of the following:

• Advanced knowledge of Microsoft Excel (PowerQuery, VBA)
• Knowledge of SQL and data warehousing concepts
• Knowledge of data visualization best practices
• Experience with Tableau/Power BI, DAX, Python or R
• Experience with problem spaces involving financial fraud
• Certifications such as PMI CAPM, CompTIA Project+ or Six Sigma Green Belt+

SPECIAL REQUIREMENTS

Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm.  This schedule may require minor flexibility based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section.  If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant’s home.  Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.