IT Support Specialist

About Us

At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.

From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.

What the job involves

As an IT Administrator, you will be a crucial part of our team, responsible for the smooth operation of our IT systems and services. This role includes provisioning MacOS, Windows, and Linux laptops, managing company compute asset and user accounts, handling internal help desk requests, and overseeing internal network connectivity.

Responsibilities

• Setup and configure Mac, Windows, and Linux laptops for new and existing employees.

• Track and manage IT assets, ensuring accurate inventory and lifecycle management.

• Create, manage, and troubleshoot user accounts and permissions across various systems and applications.

• Serve as the internal helpdesk, providing timely and effective support for hardware and software issues.

• Manage internal network connectivity, ensuring a reliable and secure network infrastructure.

• Maintain up-to-date documentation of IT processes, configurations, and procedures.

• Work closely with other departments to understand their IT needs and provide appropriate solutions.

Qualifications

• Strong (current) working knowledge in Linux.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 3+ years of experience in IT administration or a similar role.

• Experience in network management, including wiring and configuration.

• Proficiency in provisioning and managing Mac, Windows, and Linux laptops.

• Strong understanding of asset management and user account management.

• Strong communication and interpersonal skills.

• Experience in scripting languages (e.g., Bash, PowerShell, Python) for automation tasks.

• Proficiency in network configuration and troubleshooting, including TCP/IP, DNS, DHCP, and VPN.

• Understanding of cybersecurity principles and practices, including endpoint security and firewalls.

• Familiarity with productivity software (e.g., Microsoft Office, Google Workspace).

• Prior experience as a helpdesk technician or similar support role.

Benefits and Perks

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)

• Options for medical, dental, and vision coverage for employees and dependents (for US employees)

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

• 401(k) with 3% company matching

• Unlimited PTO

• Daily catered lunches in our San Francisco office

At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential. 

Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.