Full-Time

Lead AI Product Manager

Zego

Zego

201-500 employees

Property management platform for resident experience

No salary listed

London, UK

Hybrid

Hybrid role; UK or Portugal residents may work from home with optional London office days (weekly/monthly/quarterly).

Category
Product (2)
,
Required Skills
Product Management
Machine Learning
A/B Testing
REST APIs
Data Analysis
Snowflake
Requirements
  • Significant experience leading product strategy across multiple teams or domains, ideally in a high-growth environment. You’ve defined product operating models, shaped governance, and made decisions that moved business-level metrics.
  • Deep, hands-on experience designing rigorous experiments and rapid prototypes. You’ve built experiment cultures - not just run individual tests. You instil the “build-measure-learn” loop as the default operating rhythm for your teams.
  • Deep understanding of unit economics, pricing levers, and revenue modelling. You prioritise based on expected commercial impact and can credibly partner with Finance and Leadership on P&L-level decisions.
  • You don’t just use AI tools yourself - you’ve built AI-enabled workflows, playbooks, or toolchains that made your team measurably faster. You can point to concrete examples of how AI has materially accelerated your or your team’s product development.
  • Proficient in gathering and using financial, behavioural, and usage data to make strategic decisions. You design the metrics and dashboards that the business relies on.
  • Comfortable engaging with engineers on system architecture, APIs, ML pipelines, and service design. You understand the technical trade-offs well enough to make informed strategic bets.
  • Outstanding communication and influence: You engage with the Leadership Team on strategic decisions, lead cross-functional workstreams, and bring stakeholders along through clarity and conviction - not hierarchy.
  • Builder mentality: You’re not just a strategist. You’re comfortable acting as an IC when needed, getting into the detail, and leading a squad directly when the situation calls for it.
  • Proven track record of mentoring and developing PMs. You actively contribute to the broader product community, not just your own area.
Responsibilities
  • Set strategic direction: Define strategy for the 6-12 month horizon. Shape product operating models and governance. Make build-vs-buy-vs-partner recommendations that directly influence Zego’s competitive position.
  • Define new product mechanics and revenue models: Identify and validate new revenue opportunities - from 0-to-1 propositions to upsell and retention loops. Ground every bet in unit economics and customer insight, not gut feel.
  • Architect an experiment-led culture: Embed rigorous experimentation (A/B testing, multivariate, rapid prototyping) into how your teams work. Replace opinion-driven roadmaps with a data-backed cadence where “rate of learning” is the leading metric.
  • Champion AI adoption across Product: Go beyond personal AI use - develop reusable AI playbooks, workflows, and assets that multiply the team’s output. Identify where AI tools can materially accelerate product development, content generation, data analysis, and decision-making across the organisation.
  • Lead with data at every level: Design the product metrics and dashboards used by the business. Be proficient in gathering and using financial, behavioural, and usage data to ground strategic decisions. You’re as comfortable in Snowflake as you are in a board-level strategy review.
  • Drive company-level initiatives with P&L impact: Own programmes that move core business metrics. Be accountable for commercial outcomes, not just feature delivery.
  • Lead cross-functional workstreams: Partner with engineering, data science, design, marketing, legal, and compliance to ensure your strategy is technically feasible, commercially viable, and delivered with velocity.
  • Mentor and develop PMs: Manage the product community of practice. Coach Product Managers across the organisation, instilling a customer-first, experiment-first mindset and raising the bar for data capabilities and product craft.
  • Engage with the Leadership Team: Present strategic recommendations, lead pivots and sunset decisions, and shape how Product is represented in company-wide decision-making.

What Zego does: Zego provides a resident experience platform for the residential real estate industry, helping property managers modernize the resident experience and improve operational efficiency. How its product works: property managers subscribe to the platform, which includes online payments, utility management, resident communication, and smart apartment technology; residents use the platform to pay rent, manage utilities, and receive messages, while managers access tools and data to run operations more efficiently. How it differs from competitors: it combines payments, utilities, communication, and smart-apartment features in a single, scalable platform tailored to property managers from small portfolios to large enterprises, focusing on improving resident engagement and back-office efficiency. What the goal is: to simplify property management, boost resident satisfaction, and reduce administrative costs for property managers.

Company Size

201-500

Company Stage

Acquired

Total Funding

$925M

Headquarters

San Diego, California

Founded

2003

Simplify Jobs

Simplify's Take

What believers are saying

  • Global Payments’ ownership unlocks cross‑sell into 500+ enterprise clients, expanding Zego’s reach beyond its current 7,000 property managers.
  • Resident Payouts and partnerships like Best Egg open B2B2C financial services, including flexible payments and lending, which can materially increase average revenue per property.
  • Coverage of 15 million units generates rich, proprietary data for benchmarking, NOI optimization, and industry‑specific insights that deepen customer lock‑in.

What critics are saying

  • AppFolio and Yardi can bundle payments and resident experience features, undercutting Zego’s standalone subscription model and eroding pricing power within 12–24 months.
  • Global Payments’ integration may disrupt Zego’s cloud‑native architecture, alienate independent property managers, and trigger churn if product autonomy is diluted.
  • API restrictions or fee hikes from AppFolio, Yardi, or RealPage could cut off Zego’s primary distribution channel and collapse its switching‑cost advantage within 12–24 months.

What makes Zego unique

  • Zego automates rent collection, utility management, and resident workflows across 15 million units, creating a scale advantage few competitors match.
  • Its platform integrates deeply with leading property management systems like AppFolio and Yardi, embedding Zego into core operations rather than sitting on the periphery.
  • The 2024 Mobile Doorman acquisition adds resident engagement analytics, enabling predictive insights on retention and satisfaction that most PropTech tools lack.

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Company News

Zego
Nov 21st, 2025
Zego Acquires Mobile Doorman | Resident Experience Management | Zego

Zego, the PropTech company that powers resident experience management for multifamily & HOA, has acquired Mobile Doorman, the leading mobile resident engagement & data analytics solution.

Connect CRE
Jun 28th, 2024
California People and Company News, Week of June 28, 2024

Zego, a Global Payments company and property management automation platform, has launched Resident Payouts.

Delaware Business Now
Oct 31st, 2023
Best Egg partners with rent processing platform in offering flexible payments

North Wilmington-based Best Egg, announced a partnership with Zego, a property management automation platform, to provide renters with flexible payments.

San Diego Business Journal
Aug 16th, 2023
Zego: Property Management Automation 'Crucial' to Future

Earlier this year, Zego partnered with PayLease Insurance Services, LLC ("Insurance by PayLease"), designed to reduce the burden of administering renters' insurance for property managers.

Business Wire
May 4th, 2021
Global Payments to Acquire Zego, a Leading Provider of Real Estate Software and Payments Solutions

ATLANTA--(BUSINESS WIRE)--Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire Zego from Vista Equity Partners. Zego provides resident experience management software and digital commerce solutions to property managers primarily in the United States. The transaction extends Global Payments’ leadership in software into the real estate vertical, a $6.5 billion target addressable market with a strong pay