Lounge Supervisor

Job Description:

Support airlines as the role of the lounge supervisor is to ensure that the AGI guests are welcome into the Wingtips Airport Lounge, arrange for special services, and assist with any questions. The goal is to make each guest feel special by delivering exceptional customer service, making them eager to return.

The STL lounge is in Terminal 2.  The majority of guests are first-class, business-class and frequent flyers for major international carriers.  The work atmosphere is diverse, fast-paced, energetic, friendly, and pleasure oriented. 

Responsibilities Include:

• Provide friendly and professional service to guests.
• Responsible for liquor, beer and wine weekly inventory and weekly orders.
• Responsible for food inventory, organization and inspection as necessary.
• Understanding of mixology, wine, beer, and other beverages and menu items  relevant to the lounge's offerings.
• Always remain visible throughout lounge with an approachable look and stance.
• Respond to guest requests for assistance or information on Airport/Airline operations.
• Supervisors need to be able to address issues quickly and effectively, from staff conflicts to customer complaints.
• Always maintains a clean and professional appearance.
• Follow safety rules, policies, and procedures.
• Always maintains the level of service expectations.
• Supervise and assist the Lounge attendants at all times.
• Ensuring adherence to quality standards and regulatory requirements. 
• Supervise the performance of the catering and cleaning companies and communicate any discrepancies with them directly and report to the Lounge manager.
• Reconcile and prepare the daily lounge reports.
• Keep track and report to the Lounge Manger shortage of office supplies and lounge materials.
• Have creative ideas to improve the services offered in the lounge.
• Understand contract requirements and customer expectations.
• Monitor and/or conduct required training of personnel.
• The ability to motivate, guide, and train staff to deliver high-quality service, provide employee counseling and discipline as needed.
• Be responsible for the security of all company funds and supplies.
• Direct people to efficiently complete the tasks as directed and within established company standards.
• Cover call offs to ensure a smooth operation.
• Other duties as assigned.

Required Qualifications and Skills:

• Must possess a High School Diploma or equivalent.
• Must have at least 2-3 years of related work experience in hospitality settings, such as bars, restaurants, or hotels.
• At least 1 year of experience in a supervisory role.
• Must be able to lift up to 50 pounds.
• Must be able to stand, lift, bend, push and pull for extended periods of time.
• Demonstrated leadership skills in the workplace preferred.
• Ability to communicate with customers and fellow employees and serve as a team player under all types of conditions.
• Must be able to work extended hours on short notice during non-routine operations.
• Must be flexible to work various shifts, weekends, irregular shifts including late evening shifts.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.