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Full-Time

Partner Support Specialist

Confirmed live in the last 24 hours

PLACE

PLACE

201-500 employees

All-in-one real estate technology platform

Real Estate

Compensation Overview

$50k - $55kAnnually

+ Stock Purchase Program + 401k program

Entry

Bellingham, WA, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • 1+ years experience in Customer Service/Account Representative/Client Care
  • Strong working knowledge of Google Apps and Microsoft Office applications
Responsibilities
  • Become a trusted advisor and resource for clients
  • Serve as a resource for PLACE Operators by becoming familiar with the broad range of PLACE systems and tools
  • Provide consistent, prompt, and warm follow-up with customers
  • Reliably execute on opportunities to improve Operator experience
  • Utilize CRM to manage customer interactions
  • Adhere to defined Service Level Agreements
  • Contribute to the team’s overall service excellence by sharing best practices
  • Seek and escalate observations about areas for improvement in systems and service
  • Craft job aids, templates, and troubleshooting documents
  • Provide support to Sr. Ambassador by executing on solutions, initiatives, and strategies for PLACE Operators
  • Care deeply about the PLACE Operators and the success of your department
  • Perform all other Operator support duties as assigned

PLACE is a pioneer in the real estate technology sector, providing an all-encompassing platform that simplifies the property buying and selling process. By integrating services such as mortgage brokering, title and escrow, insurance, and home improvement referrals, employees at this company benefit from a streamlined and innovative work environment. This integration allows agents to focus on high-value advisory roles, fostering professional growth and superior service delivery in the real estate market.

Company Stage

Series A

Total Funding

$100M

Headquarters

Bellingham, Washington

Founded

2020

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

42%