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Account Executive
Client Success, Remote
Posted on 9/27/2022
United States
Experience Level
Desired Skills
  • Relationship-building: Able to build relationships at all levels as a trusted & respected thought-partner. Builds relationships as a trusted & respected thought-partner, not just as a vendor. Challenges the customer's thinking through insight
  • Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions
  • Product knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices
  • Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Ask the right questions to understand clients. Doesn't use a one-size-fits-all approach. Effectively convey client needs internally, driving the resources needed for successful client relationships
  • Communicate effectively: Able to communicate with internal and external stakeholders at all levels in ways that convey both clarity of thought and rigor, while being concise - be that via prose or visual aids
  • Make results happen: Able to prioritize and stay organized in a role with evolving tasks and challenges, and thrive within a fast-growing team. Measure performance by results and impact, not actions or good intentions. Leverages reports & metrics to stay on top of their team's book of business
  • Think long term: Always acting in the best interests of our clients, members, and company, making decisions with ROI in mind. Invest in the activities that set us up for success beyond the next month or quarter
  • Lead at all levels: Know how to allocate time between high-level strategy and spending time in the details. Understand when something needs closer attention, especially when metrics and anecdotes don't align. Act as a mentor to team members and help them navigate unique situations
  • Driving revenue: Partner with Enrollment Marketing to develop and deploy communication plans aimed at achieving enrollment goals for your clients
  • Long-term client management: Maintain strong client retention with high satisfaction across your team's book of business. Navigate our largest and most strategic clients to achieve long-term success
  • Customer advocacy: Turn your clients into advocates and partner with Commercial teams to encourage them to speak on our behalf to their peers
  • Product expansion: Ensure high adoption of new products and services within your team's book of business
Desired Qualifications
  • Experience at a high-growth company and understand the associated challenges
  • Have an understanding of employee benefits, digital health, and the startup work environment
  • Experience working with health plans, PBMs, and benefits consultants
Hinge Health

501-1,000 employees

Patient-centered Digital Clinic
Company Overview
Hinge Health's mission is to help millions of Americans with chronic pain get their lives back on track through their Digital MSK Clinic, they strive to nurture a supportive, humble, and transparent environment that helps their team do the best work of their careers.
  • Competitive compensation with meaningful equity
  • Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
  • Flexible PTO
  • FSA/HSA accounts
  • Family & fertility benefit through Maven Clinic
  • 401(k) match
  • 3 months paid parental leave
  • Professional Development budget
  • Quarterly lifestyle benefit to use towards WFH equipment & fitness
  • Generous mental health stipend
  • Work from home policy
  • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company's lifecycle
Company Core Values
  • Resilience
  • Hustle
  • Learning
  • Being frugal