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Provider Success Associate
Posted on 7/14/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Requirements
  • 2+ years of work experience in customer support, community management, or operations
  • Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across
  • Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities
  • Technologically-savvy and able to learn new platforms quickly
  • Tremendous attention to detail
Responsibilities
  • Assist providers by answering questions, solving technical issues, and working internally to solve provider problems
  • Work collaboratively with the Operations, Product, Customer Service, and Medical Affairs teams to address provider issues and streamline processes
  • Manage provider content, including compiling communication and training, updating resources, and streamlining workflows
  • Identify trends and common issues impacting providers and propose long term solutions to mitigate problems
  • Develop and promote processes to facilitate streamlined work for the team and cross-functionally
  • Be an extraordinary team member: low ego, high humility, and partnership oriented
hims & hers

201-500 employees

Personal telehealth wellness
Company Overview
Hims and hers offers a modern approach to health and wellness. Their mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives.
Benefits
  • Full healthcare - High-coverage medical, dental & vision coverage for individuals and families
  • Generous PTO
  • Retirement planning - Take advantage of our 401(k) plan including contribution matching
  • WFH stipend
  • Robust compensation
  • Employee discount
  • Utility stipend - An extra $75 each month to cover extra cell phone, internet, or data usage
  • Spending accounts - Options for additional HSA and FSA plans to help toward healthcare costs
Company Values
  • Acting with integrity
  • Working together
  • Diversity, equity and inclusion
  • Preserving trust
  • Enhancing sustainability
  • Protect employee health and safety