Full-Time
Technical Support Engineer
Posted on 11/15/2024
Appspace
201-500 employees
Workspace management and employee communication platform
Junior, Mid
London, UK
- Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure
- Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
- Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
- Working knowledge of databases such as SQL or MY SQL
- Understanding of TCP/IP networking, DNS and proxies is a plus
- Proficiency in Microsoft Outlook & office suite
- Basic experience with graphic design and/or video editing suites not required, but a plus
- Excellent written and verbal communication
- Outgoing, helpful, and passionate about providing excellent customer service
- Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred
- Bachelor’s degree or equivalent/related work experience (2-5 years)
- Working knowledge of JIRA and Salesforce preferred
- Provide first response and technical support issue resolution via chat, email, phone and remote sessions.
- Ask appropriate fact-finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.
- Escalate cases requiring advanced technical skill.
- Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.
- Serve as the client’s subject matter expert for the Appspace platform and app.
- Identify operational issues via retrieval and evaluation of errors and logs.
- Problem solve and embrace technical curiosity to research issues when needed.
- Stay organized and document all customer interactions using company CRM (Salesforce) and related tools.
Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices like digital signage and helps manage physical spaces through features such as fast check-ins, capacity management, and reservations for desks and rooms. It also includes tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform serves as a central hub for employee communication, providing access to announcements and tools, which is especially beneficial for frontline workers. Appspace aims to optimize work environments and improve employee engagement across various industries.
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
Dallas, Texas
Founded
2002
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 1%
Simplify's Take
What believers are saying
- The strategic investment from Accel-KKR will likely fuel further product innovation and market expansion.
- Appspace's versatile platform, capable of serving various industries, offers significant growth potential beyond its current focus on healthcare and public sectors.
- The integration with Microsoft Teams and the launch of Appspace Broadcasts can drive higher adoption rates and improve overall employee engagement and productivity.
What critics are saying
- The competitive landscape of digital workplace solutions is crowded, requiring Appspace to continuously innovate to maintain its edge.
- Dependence on partnerships with major platforms like Microsoft and Sony could pose risks if these relationships change or dissolve.
What makes Appspace unique
- Appspace's integration with Microsoft Teams and Sony devices sets it apart by enhancing workplace communication and management within widely-used platforms.
- The company's focus on both physical and digital workplace management makes it a unique player in the workspace management market.
- Appspace's strong emphasis on employee communication, especially for frontline workers, addresses a critical need that many competitors overlook.
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