Full-Time
Sales Engineer
Remote, US
Posted on 5/14/2024
Level AI
51-200 employees
Enhances customer experience through intelligent automation
Senior, Expert
Remote in USA
- 7+ years of experience in an enterprise environment with Sales Engineering, Consulting, or other technical customer-facing roles
- Strong understanding of SaaS solutions and web app fundamentals
- Strong business acumen, and polished presentation skills
- Experience with data analytics tools and methodologies
- Basic Familiarity with ML and AI concepts
- Eager to learn, try new things, and take calculated risks
- Data-driven, a process-oriented individual
- Desire to work in a dynamic startup
- Delivering polished, in depth product demos to prospects
- Leading product evaluations, demonstrating attainment of success criteria for prospects
- Working cross functionally with engineering to influence product roadmap, features, and reporting bugs
- Using deep product knowledge and general tech understanding to devise solutions to customer problems
- Explaining complex data analytics and AI topics to laypeople
- Empowering prospect employees to champion and advocate for the solution
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Stage
Series B
Total Funding
$37M
Headquarters
Mountain View, California
Founded
2018
6 month growth
↑ 9%1 year growth
↑ 12%2 year growth
↑ 84%
Simplify's Take
What believers are saying
- The recent $20M Series B funding round led by Battery Ventures indicates strong investor confidence and provides ample resources for growth and innovation.
- New features like agent screen monitoring and recording demonstrate Level AI's responsiveness to customer needs and market demands.
- The addition of high-profile clients like OpenTable and Toast showcases the platform's effectiveness and growing market penetration.
What critics are saying
- The competitive landscape in intelligent automation and BPO is intense, requiring Level AI to continuously innovate to maintain its edge.
- Dependence on venture capital funding could pose financial risks if future funding rounds do not materialize as expected.
What makes Level AI unique
- Level AI's focus on eliminating data silos and integrating call center data sets it apart from competitors who may not offer such comprehensive data integration.
- The introduction of AgentGPT highlights Level AI's commitment to leveraging generative AI for enhancing customer service, a step ahead of traditional automation solutions.
- Their subscription-based model ensures a steady revenue stream, allowing continuous innovation and customer support.