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Program Lead
Operations Expansion, Customer Care
Posted on 8/9/2022
Remote in USA
Experience Level
Desired Skills
  • 4+ years of direct program and project management experience with a Bachelor's degree; 5-7 years of professional experience
  • Self-starter who can drive execution and accountability during high impact change and projects
  • Demonstrated ability to communicate and lead cross-functional team members, partners and influence decision making
  • Outstanding organizational skills and acute attention to detail
  • Process management experience
  • Understanding of underlying operations workflow & technology
  • Skilled in focusing on desired results, figuring out is relevant, clarifying next steps and prioritizing work effectively to meet timelines and achieve desired results
  • Utilize operational requirements and scoping documentation to create project plans, schedule and budget plans and manage project execution
  • Identify project stakeholders; managing expectations through the project lifecycle
  • Implement and manage project communication plans
  • Partner with cross-functional project managers to coordinate planning and oversee dependencies to successfully operationalize programs
  • Manage post-launch monitoring and ensure that the new products/merchants servicing cost and unit economics are within the expectation or in parity with the existing product lines
  • Drive project governance framework such as working groups, Steering Committees and reporting to drive issue resolution and decision making
  • Manage project Risk, Issues, Actions & Dependencies including the processes for logging and tracking

1,001-5,000 employees

Point of sale installment loans for consumers
Company mission
Affirm seeks to deliver honest financial products—to improve lives. The company operates a buy-now-pay-later platform for consumers at the point of sale.
  • Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
  • Supportive communities: Get involved with our employee resource groups and community groups
  • Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country
  • Generous time off: Take the time you need when life happens
  • Health benefits: Get a plan that fits your needs
  • Mental healthcare: Take care of your mind with great mental health programs
  • Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.
  • Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.
  • Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.
  • Learning & development: Engage in exciting learning programs to level up your growth.
Company Values
  • People come first: We consider our impact on people’s lives before we think about our own interests.
  • No fine print: We are completely transparent and honest—with our customers and with each other.
  • It's on us: We take full accountability for our actions, never shirking responsibility or passing the buck.
  • Simpler is better: We make complex things simple and clear.
  • Push the envelope: We never stop innovating, taking smart risks, and raising the bar.