Fraud Manager II

You are a natural leader. You do what’s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships. 

As a Fraud Manager II in JPMorgan Chase, you would be responsible to manage day to day operations for your group. This would involve managing a team of around 120 to 140 people with 7 to 8 direct reports (Team Managers). It also involves close coordination and working with other enterprise operations sites to ensure business goals and objectives are met.

Job Responsibilities:

• Manage, coordinate, and maintain one of the major segments of the Bank's operations activities.
• Assist in formulating, recommending, and implementing operations policies.
• Direct the study and establishment of new and revised systems, procedures, methods, and forms.
• Manage the budget effectively.
• Lead cross-site/function projects as needed.
• Influence across departments/sites.
• Impact the Bank's earnings, operations, or image, and significantly affect the functional area.
• Ensure adequate staffing and training and development of personnel in assigned areas.
• Collaborate with peers throughout the Bank to develop, enhance, and implement business strategies.
• Build external relationships in the functional area.

 Required Qualifications, Skills and Capabilities:

• Minimum 7 years’ experience managing people required for the role
• Possess a controls mindset; understand banking regulations
• Experience planning and managing networking event or projects
• Superior multitasking, project management and presentation skills coupled with business acumen
• Prior experience handling sensitive/confidential information
• Able to tell a story with data and metrics
• Graduate in any discipline

Preferred qualifications, capabilities, and skills

• Financial industry experience  
• 7 years of experience in a call center environment, for call center roles

Work schedule

Work schedules will vary and you must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays.