Public Safety Dispatch Supervisor

TARGET CLOSE DATE:

10/17/2025

PAY GRADE:

Grade 21

TYPE:

Full time

JOB SUMMARY:

The City of Birmingham is seeking to hire a Public Safety Dispatch Supervisor to support public safety agencies by supervising public safety dispatch personnel. Employees in this job class train dispatch personnel on job duties and ensure there is appropriate coverage of the communications center at all times. Public Safety Dispatch Supervisors also perform dispatch duties to include receiving emergency and non-emergency calls in a communication center, entering all requests for service into the computer-aided dispatch (CAD), and dispatching public safety personnel as warranted. Work is performed in a call center setting and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way radios, etc.

COMPENSATION & BENEFITS:

The City of Birmingham provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below:

Birmingham $47,382 - $73,507

MINIMUM QUALIFICATIONS:

The following are job-related qualifications that are required for employment consideration for this position:

• Experience answering emergency 911 calls (i.e., law enforcement, fire, and/or medical), dispatching appropriate personnel and equipment, providing emergency medical dispatching assistance to callers, and maintaining constant awareness of computer dispatching equipment.

• No felony charges or convictions or misdemeanors involving violent offenses or issues of moral turpitude.

• Willing to submit to a general and criminal background check.

• Willing to work any shift (e.g., 8-hour, 12-hour) on any shift or day (e.g., nights, weekends, holidays) and overtime as needed.    

PREFERRED QUALIFICATIONS:

The following are job-related qualifications deemed desirable by the City of Birmingham. These qualifications may be considered by the hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes.

• At least two (2) years of experience as a Public Safety Dispatcher (formerly titled PSD II) in the Jefferson County Merit System.

• Experience training employees on work processes and/or procedures.

• Relevant emergency dispatch certification (e.g., Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)).

• National Crime Information Center (NCIC) certification and/or Alabama Criminal Justice Information Center (ACJIC) certification.

TYPICAL JOB DUTIES:

• Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations.

• Attends and holds meetings and performs administrative duties to ensure compliance with assignments and department, state, and national guidelines.

• Dispatches public safety personnel (i.e., police, fire, and medical emergency) and informs responding units of pertinent information regarding emergency situations.

• Accesses and maintains suspect and/or incident information by running database queries, updating databases, completing reports/logs, and filing documentation.

• Monitors responses of public safety personnel and activities of other dispatchers to track progress, maintain communications, and ensure personnel safety.

• Operates technology-based workstation that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services.

• Performs miscellaneous duties such as handling incoming and outgoing monies for reports, monitoring the weather, and updating information.

• Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines.

• Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations.

• Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training.

• Trains new employees, interns, or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information.

PHYSICAL DEMANDS:

Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods.

WORK ENVIRONMENT:

Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights.

EEO STATEMENT:

The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Each Merit System member city/agency operate its own equal employment opportunity policies available on the individual city/agency website.

ACCOMMODATION:

NOTE:

This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply.

DISCLAIMER:

This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time.