Radio Communications Manager

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

The Role and What You’ll Do:

We are seeking an experienced and highly organized Radio Communications Manager to join our team and oversee the seamless operation of radio communication systems for the Official Hospitality Program of the Olympic and Paralympic Games in Milano-Cortina, Italy. The ideal candidate will be responsible for managing a fleet of radios, designing effective communication strategies, implementing radio fleet mapping, and providing comprehensive training to staff on proper radio communication practices and protocols.

Fleet Management:

• Oversee the inventory, maintenance, and distribution of standard UHF, cellular, and Push-to-Talk (PTT) radios.
• Coordinate with suppliers to ensure an adequate supply of functional radios for events.
• Conduct regular checks and troubleshooting to maintain the integrity of the radio fleet.

Radio Communication Strategy:

• Develop and implement comprehensive radio communication strategies tailored to the unique requirements of sporting events and hospitality management.
• Collaborate with event organizers and hospitality teams to understand communication needs and challenges.

Radio Fleet Mapping:

• Design and maintain radio fleet maps for various event venues and hospitality locations.
• Ensure efficient radio coverage throughout the designated areas, considering potential interference and signal strength.

Training and Education:

• Develop training programs to educate staff on proper radio usage, etiquette, and protocols.
• Conduct regular training sessions for event personnel, emphasizing effective communication practices and emergency procedures.

Emergency Response Coordination:

• Establish and communicate emergency response protocols through the radio communication system.
• Coordinate with security teams, medical personnel, and other relevant stakeholders to ensure swift and effective response during critical situations.

Technical Support:

• Provide technical support to radio users during events, troubleshoot issues, and ensure continuous functionality.
• Stay informed about advancements in radio communication technology and recommend upgrades or improvements as needed.

Documentation and Reporting:

• Maintain detailed records of radio inventory, issues, and resolutions.
• Generate post-event reports that highlight areas for improvement and successful implementations.

You have these:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 10+ years of experience in technology management, project management, and/or business operations with a strong knowledge of current and emerging technologies, including networking, software, and hardware platforms, preferably in the ticketing, travel, or hospitality industry.
• Experience working in a client-facing role, with the ability to build and maintain strong relationships with clients.
• Proven track record of managing technology infrastructure and delivering successful technology solutions for large-scale events.
• Strong problem-solving skills, with the ability to analyze complex problems and develop innovative solutions.
• Demonstrated ability to manage multiple projects simultaneously and prioritize budgeting, tasking, and prioritization for timely delivery.
• Strong leadership skills, with the ability to motivate and inspire team members to achieve common goals while working under pressure to meet deadlines of time-sensitive projects.
• Experience in recruiting and leading cross-functional teams and managing complex technology projects.
• Strong communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Fluency in both verbal and written English is required; proficiency in Italian is preferred.
• Experience working in a technology role in previous medium to large-scale events such as World Cups and/or Commonwealth, Euros, and Olympic Games.

We’d love if you also have these:

• Experience working in the ticketing, travel, or hospitality industry is preferred but not mandatory.

Location: This position is based in Milan, Italy.

Working Conditions: 

• Fixed Term Position Location: Milan, Italy.
• Working days: Monday - Friday
• Travel: Within the Milano, Verona, Cortina, Livigno, Bormio, Tesoro, Predazzo, and Anterselva areas. 

How we work: 

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.