Full-Time
Client Success Manager
Crypto prime dealer providing liquidity and security for institutional
Senior, Expert
Remote + 1 more
- Proven leader of diverse teams with experience in developing personnel to their fullest potential and growing a team to meet the needs of a rapidly scaling business
- A team first attitude and desire to lead by example
- Experience developing key performance indicators and tracking aspects of clients, or internal teams, activities to identify issues and opportunities
- A track record of maturing a business functions processes and bolstering infrastructure to enable scalable growth and efficiency
- A customer focused approach to problem solving with a desire to ensure every client experience is of the highest quality
- Experience developing and presenting client facing materials and managing client interactions
- Experience working and leading teams within the financial services industry, ideally with institutional investors
- Experience collaborating with senior and executive leadership to develop client oriented strategic initiatives and implement them utilizing resources from multiple teams
- Strong ability to synthesize data into actionable outputs
- A deep interest in the digital assets / crypto space, direct experience preferred
- Experience leading geographically dispersed teams in a remote first environment
- Experience working with or leading client success teams
- Experience building a business function from early team member hiring to fully mature operations
- General familiarity with APIs and trading
- Remote-first culture - work from where you are
- Unlimited PTO - take time off when you need it
- Paid holidays and company-wide wellness days off
- Health/dental/vision/life insurance and flexible spending accounts available for you and your family
- Ability to help shape the future of sFOX and the cryptocurrency market
- Own and execute all aspects of the client success function post sale
- Lead and develop the personnel of the client operations, client support, client operations teams
- Develop strategies to provide high touch service to our client base and the outline the programs required to achieve the desired outcomes
- Develop standardized key performance indicators (KPIs) for the teams, in collaboration with executive leadership, to monitor client service operations and maintain reporting
- Continually monitor and optimize the operational performance of the teams
- Develop standardized client platform usage reporting and visuals to be shared with the clients in their strategic reviews
- Collaborate with the senior leaders of other functions throughout the business to solve identified problems and, or, improve processes
- Maintain budgetary discipline of the clients services functions while advocating for strategic expenditures which allow the teams to better achieve company objectives
- Develop presentations with the clients services metrics in collaboration with the Head of Operations, and other executive team members, for consumption by investors and the board of directors
- Ensure all aspects of the client experience with sFOX are of the highest quality are both scalable and replicable as the company grows
sFOX stands out as a leading crypto prime dealer for institutional investors, offering a comprehensive suite of services including liquidity, security, and robust infrastructure. The company's competitive edge lies in its advanced trading features, such as Immediate-Or-Cancel orders, time-weighted average price orders, and smart orders that optimize for speed and price, demonstrating a commitment to technical innovation. The culture at sFOX encourages continuous improvement and adaptation, fostering an environment that is conducive to both personal and professional growth.
Company Stage
Series A
Total Funding
$23.2M
Headquarters
Stanford, California
Founded
2014