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Full-Time

Senior Customer Success Engineer

Remote

Confirmed live in the last 24 hours

Fiddler AI

Fiddler AI

51-200 employees

AI observability and model monitoring platform

AI & Machine Learning
Data & Analytics

Compensation Overview

$160k - $195kAnnually

Junior, Mid

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Sales & Solution Engineering
Required Skills
RabbitMQ
Kubernetes
Microsoft Azure
Python
Airflow
Communications
Data Science
Tensorflow
Pytorch
BigQuery
Apache Spark
Apache Kafka
AWS
MongoDB
REST APIs
Hadoop
Snowflake
Google Cloud Platform
Requirements
  • BS/MS in Computer Science (AI/ML specialization), Statistics, Mathematics, or equivalent
  • 2+ years of real-world experience working with ML models in production
  • Comfortable with Kubernetes and public Cloud environments (AWS, Azure, GCP)
  • Working knowledge of tools used for structured and unstructured data, messaging and workflow tools at scale. Tools like Hadoop, MongoDB, Snowflake, Bigquery, Spark, Kafka, Kinesis, RabbitMQ, Airflow, MLFlow, Luigi, Kubeflow, Argo
  • Knowledge of machine learning frameworks such as TensorFlow, PyTorch or Scikit-learn
  • Understanding of ML/DS concepts, model evaluation strategies and lifecycle (feature generation, model training, model deployment, batch and real time scoring via REST APIs) and engineering considerations
  • Strong coding skills, preferably in Python
  • Excellent organizational, communication, writing and interpersonal skills
  • Curiosity, ownership, empathy towards customers, willingness to learn new things and desire to inspire others are values we care
Responsibilities
  • You will act as a trusted advisor to our customers, while also building relationships with technical stakeholders
  • Help deliver Fiddler onboarding services for our new customers
  • You will act as the “Voice of the Customer”; regularly engaging them on status calls, educating on product roadmap and QBRs, managing escalations, while influencing our roadmap in partnership with our Product team
  • Knowledge of data science concepts, including developing interpretable machine learning model tools to be used in Fiddler's product
  • Ensure technical success for customer onboarding by writing custom code to integrate with their data pipeline using tools like Snowflake, Airflow, MLFlow, S3, Kafka, etc
  • Develop FIddler platform integration to expedite onboarding with data platforms, workflow tools and ML platform
  • Spearhead new opportunities in which Fiddler can provide the most value that will drive renewals and expansion

Fiddler AI offers an AI Observability platform specializing in model monitoring, explainable AI, and analytics, with a focus on deep XAI integration for MLOps systems at scale. The platform provides comprehensive XAI integration for stable and secure MLOps systems at scale.

Company Stage

Series B

Total Funding

$45.2M

Headquarters

Palo Alto, California

Founded

2018

Growth & Insights
Headcount

6 month growth

6%

1 year growth

14%

2 year growth

28%
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Simplify's Take

What believers are saying

  • Collaborations with industry leaders like Google Cloud and O'Reilly Media enhance Fiddler AI's credibility and market reach.
  • Recent upgrades to the Fiddler Model Performance Management platform demonstrate the company's commitment to continuous improvement and innovation.
  • The hiring of a Chief Scientist, Krishnaram Kenthapadi, indicates a focus on strengthening the company's research and development capabilities.

What critics are saying

  • The competitive landscape in AI Observability and Model Performance Management is intensifying, requiring Fiddler AI to continuously innovate to maintain its edge.
  • Dependence on strategic partnerships and investments could pose risks if these relationships change or dissolve.

What makes Fiddler AI unique

  • Fiddler AI's partnership with Google Cloud enhances its AI Observability platform, providing a unified interface for model monitoring and root cause analysis, which is a unique offering in the market.
  • The company's focus on Model Performance Management (MPM) and AI explainability sets it apart from competitors who may not prioritize these aspects.
  • Strategic investments from firms like Dentsu Ventures and Alteryx Ventures highlight Fiddler AI's strong market position and potential for growth.