Full-Time

Senior Customer Success Engineer

Remote

Posted on 9/5/2024

Fiddler AI

Fiddler AI

51-200 employees

AI observability and model monitoring platform

Data & Analytics
Government & Public Sector
AI & Machine Learning

Compensation Overview

$160k - $195kAnnually

Senior

Remote in USA

Category
Customer Success
Customer Success & Support
Sales & Account Management
Sales & Solution Engineering
Required Skills
RabbitMQ
Kubernetes
Microsoft Azure
Python
Airflow
Communications
Data Science
Tensorflow
Pytorch
BigQuery
Apache Spark
Apache Kafka
AWS
MongoDB
REST APIs
Hadoop
Snowflake
Google Cloud Platform
Requirements
  • BS/MS in Computer Science (AI/ML specialization), Statistics, Mathematics, or equivalent
  • 2+ years of real-world experience working with ML models in production
  • Comfortable with Kubernetes and public Cloud environments (AWS, Azure, GCP)
  • Working knowledge of tools used for structured and unstructured data, messaging and workflow tools at scale. Tools like Hadoop, MongoDB, Snowflake, Bigquery, Spark, Kafka, Kinesis, RabbitMQ, Airflow, MLFlow, Luigi, Kubeflow, Argo
  • Knowledge of machine learning frameworks such as TensorFlow, PyTorch or Scikit-learn
  • Understanding of ML/DS concepts, model evaluation strategies and lifecycle (feature generation, model training, model deployment, batch and real time scoring via REST APIs) and engineering considerations
  • Strong coding skills, preferably in Python
  • Excellent organizational, communication, writing and interpersonal skills
  • Curiosity, ownership, empathy towards customers, willingness to learn new things and desire to inspire others are values we care
Responsibilities
  • You will act as a trusted advisor to our customers, while also building relationships with technical stakeholders
  • Help deliver Fiddler onboarding services for our new customers
  • You will act as the “Voice of the Customer”; regularly engaging them on status calls, educating on product roadmap and QBRs, managing escalations, while influencing our roadmap in partnership with our Product team
  • Knowledge of data science concepts, including developing interpretable machine learning model tools to be used in Fiddler's product
  • Ensure technical success for customer onboarding by writing custom code to integrate with their data pipeline using tools like Snowflake, Airflow, MLFlow, S3, Kafka, etc
  • Develop FIddler platform integration to expedite onboarding with data platforms, workflow tools and ML platform
  • Spearhead new opportunities in which Fiddler can provide the most value that will drive renewals and expansion

Fiddler AI offers an AI Observability platform specializing in model monitoring, explainable AI, and analytics, with a focus on deep XAI integration for MLOps systems at scale. The platform provides comprehensive XAI integration for stable and secure MLOps systems at scale.

Company Stage

Series B

Total Funding

$65M

Headquarters

Palo Alto, California

Founded

2018

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $50M Series B funding indicates strong market confidence in Fiddler AI.
  • Integration with Google Cloud enhances model observability and operational efficiency.
  • Strategic investments from Alteryx and Dentsu Ventures boost Fiddler's market position.

What critics are saying

  • Competition from tech giants like Google and Microsoft threatens Fiddler's market share.
  • Rapid AI advancements could render Fiddler's offerings obsolete without innovation.
  • Over-reliance on venture capital funding poses financial risks for Fiddler AI.

What makes Fiddler AI unique

  • Fiddler AI integrates deep XAI and analytics for advanced AI capabilities.
  • The platform offers a unified environment for MLOps, Data Science, and LOB teams.
  • Fiddler AI focuses on AI safety and observability, setting standards for transparency.

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