Full-Time
Senior Technical Writer
Posted on 9/10/2025
MaintainX
501-1,000 employees
AI-driven SaaS for maintenance management
No salary listed
Montreal, QC, Canada
In Person
 Content & Writing (1) |
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- At least 3-5 years of professional experience writing technical product documentation, or in a related discipline.
- Excellent spoken and written English skills. You can communicate complex technical topics to non-technical or non-tech-industry audiences.
- User-focused: You strive to understand user needs and pain points, and you’re not afraid to get hands-on with the product to understand the user experience.
- Comfortable working in a docs-like-code environment (using static-site generators, Git-based version control, etc.), and/or the ability to pick up new tools and workflows quickly.
- Editorial skills: You can work as a style guide. You’re comfortable with copyediting and providing higher-level developmental edits.
- Proven ability to handle multiple projects simultaneously, and own documentation projects from start to finish.
- Write, review, and publish content for the MaintainX help center, including: user guides, integration guides, API developer guides, changelogs & release notes, and in-platform user assistance.
- Own the docs for whole product areas and work closely with product teams to align documentation with user needs.
- Partner with stakeholders from Product, Engineering, Marketing, Customer Success, Support, Customer Education, and others.
- Help improve the documentation team’s tooling, processes & practices, and contribute to documentation strategy.
- Support internal documentation and docs-adjacent initiatives.
- A degree or diploma in technical communication, instructional design, or a related field
- Portfolio of work and/or writing samples
- Proficiency in Spanish and/or French
- Experience with localization workflows
- Documentation analytics
- SaaS products
- Industrial maintenance or maintenance management
- UX writing or content design
- API/developer docs
- Using AI tools to accelerate content development
MaintainX offers a subscription-based software platform for maintenance and operations management, targeting industrial sectors like manufacturing and food & beverage. The core product is a SaaS system that helps customers track and manage reactive and preventive maintenance, daily operations, inventory, and assets, with AI-assisted capabilities to optimize workflows. The platform includes an open API for integrating with existing systems and an Academy that provides on-demand lessons and certifications. Compared with competitors, MaintainX emphasizes AI-driven maintenance, real-time inventory and asset management, strong integration options, and an educational component to maximize platform usage. The company aims to digitally transform maintenance and operations to boost efficiency and productivity while reducing manual work across industrial sites.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$242.8M
Headquarters
San Francisco, California
Founded
2018
Simplify's Take
What believers are saying
- Augury partnership shifts customers from fixed schedules to condition-based operations, reducing unplanned downtime.
- Report Builder AI addresses enterprise demand for in-platform analytics, increasing customer stickiness and retention.
- Series D $150M funding at $2.5B valuation provides capital for product expansion and market consolidation.
What critics are saying
- Salesforce Field Service Lightning bundles CMMS with CRM at no marginal cost, commoditizing MaintainX's standalone offering.
- Limble undercuts MaintainX pricing by 30% while matching core preventive maintenance features for cost-sensitive SMBs.
- UpKeep's superior G2 ratings and proven reliability erode MaintainX's customer base as enterprises distrust untested AI features.
What makes MaintainX unique
- AI-driven closed-loop predictive maintenance via Augury integration automatically creates work orders from machine anomalies.
- Report Builder AI enables natural language queries for custom maintenance reports without external analytics tools.
- Mobile-first platform built specifically for frontline technicians with instant messaging within work-order chat threads.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Company Equity
Stock Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 3%Augury, an industrial AI company, has partnered with MaintainX to integrate AI-driven machine health insights directly into work order management. When Augury detects a machine anomaly, a work order is automatically created in MaintainX with diagnostic context and recommended actions, enabling immediate technician response. The integration creates a closed-loop system where completed work feeds back into Augury, improving AI accuracy over time. This shifts maintenance from fixed schedules to dynamic, condition-based operations driven by real-time machine data. The solution is available immediately to the companies' shared customers with no custom implementation required. Both firms aim to reduce unplanned equipment downtime through predictive maintenance that turns insights into traceable actions in real time.
MaintainX, a maintenance and asset management platform, has launched Report Builder AI, which allows users to generate custom reports using natural language queries. The tool analyses data from work orders, parts usage, purchase orders and asset history without requiring spreadsheets or external analytics tools. The San Francisco-based company offers three reporting methods: AI-generated reports through typed questions, pre-built templates, and manual customisation. Users can query labour costs, inventory, asset performance, downtime and compliance data directly within the platform. The launch addresses customer demand for advanced in-platform reporting as organisations standardise maintenance operations. MaintainX serves manufacturing, energy and facilities management sectors, helping teams reduce equipment downtime and improve operational efficiency.
MaintainX launches reporting AI for maintenance and reliability. Business Wire Published Mar 19, 2026 Article content SAN FRANCISCO - MaintainX, the leading AI-powered solution for maintenance and asset management, announced today the launch of Report Builder AI, a new in-platform capability that transforms asset and work data into custom reports and visualizations using natural language. The new reporting solution reduces the need for complex formulas, spreadsheets, or third-party analytics tools. Article content Advertisement 1 Story continues below This advertisement has not loaded yet, but your article continues below. Article content "We designed Report Builder AI to give maintenance and operations teams the ability to access the information they need to make decisions by asking questions using everyday language," said Chris Turlica, MaintainX CEO and cofounder. Article content MaintainX Report Builder AI allows users to ask questions about labor, inventory, asset performance, downtime, and compliance and receive instant visual reports directly within MaintainX. The capability uses data from work orders, parts usage, purchase orders, maintenance schedules, and asset history. Teams get the power to see their data the way they need it, all inside MaintainX, without manual exports or separate reporting platforms. Article content Top Stories Interested in more newsletters? Browse here. Article content "We designed Report Builder AI to give maintenance and operations teams the ability to access the information they need to make decisions by asking questions using everyday language," said Chris Turlica, MaintainX CEO and cofounder. "This is reporting designed specifically for maintenance and reliability leaders, with data, purpose-built metrics, and AI that understands operational questions." Article content MaintainX Report Builder now offers three ways to analyze data: Article content * AI: Generate reports, tables, and charts by simply typing a question * Templates: Start with pre-built templates for quick, proven insights * Manual: Build your own reports for full control and customization Article content "Before MaintainX Report Builder AI, getting the data I needed meant exporting spreadsheets and piecing things together manually," said Alyssa Pantele, Regional Facilities Manager at Cobblestone Car Wash. "Now I can just ask for the report I want, and the platform builds it instantly. It's made it much easier to track parts usage, purchase order costs, and asset performance so we can make better decisions." Article content These reporting capabilities address growing customer demand for advanced, in-platform reporting as organizations standardize maintenance and operational practices. By delivering centralized insights within its maintenance and asset management platform, MaintainX strengthens its position as an all-in-one maintenance and asset intelligence solution. Article content About MaintainX Article content Headquartered in San Francisco, MaintainX is an AI-Powered computerized maintenance management solution (CMMS) and enterprise asset management (EAM) platform that helps frontline teams reduce unplanned equipment downtime and increase operational efficiency. MaintainX turns real-time asset and work data into proactive insights that drive operational excellence for organizations in manufacturing, energy, facilities management, and other physical-asset-driven industries. Learn more at www.maintainx.com. Article content MaintainX(R) is a registered trademark of MaintainX Inc. Article content View source version on businesswire.com: Article content Advertisement 1 This advertisement has not loaded yet.
SAN FRANCISCO - MaintainX, the leading AI-powered CMMS and EAM platform for maintenance and asset management, today announced an integration collaboration with Inductive Automation, creator of the Ignition industrial application platform.
MaintainX, which operates an equipment maintenance and asset management platform, has raised $150 million in Series D funding, the company announced on Wednesday.