Implementation Manager

About the Company

Our client is a forward-thinking innovator in the data privacy governance space, delivering an AI-powered platform that simplifies compliance and data governance challenges. They serve mid-market and enterprise organizations, including Fortune 100 companies, with cutting-edge solutions for data security, consent management, and regulatory compliance.

The Mission

Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.

The Opportunity

We're seeking a talented Implementation Manager to join our client's team in Falls Church, VA. You will lead the end-to-end implementation of our client’s AI-powered privacy compliance solutions, working closely with both enterprise customers and internal teams to ensure seamless delivery and client satisfaction.

What You'll Do

• Onboarding new customers and ensuring successful implementation of solutions

• Developing and maintaining strong relationships with assigned accounts

• Providing product training and support to customers

• Monitoring customer health and addressing issues proactively

• Collaborating with internal teams to improve customer experience

• Tracking and reporting on key performance metrics

• Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets

What You Bring

• Bachelor's degree in Business, Computer Science, or related field

• 3+ years of experience in customer support, project management or implementation management in Enterprise SaaS or technology companies

• Excellent communication and interpersonal skills

• Problem-solving and analytical abilities

• Strong interest in privacy

• Ability to work from the office in Greenville, DE, 3 times per week

Key Success Drivers

• High ethical standards, honesty, and transparency

• Self-motivated with a customer-centric, results-driven mindset

• Proactive, energetic, and adaptable in a fast-paced environment

• Collaborative team player committed to data privacy

Why Join?

• Competitive salary: $90,000-$125,000 per year (negotiable depending on your experience)

• Comprehensive benefits: 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)

• 401(k)

• Hybrid schedule (3 days per week) and paid vacation

• Company-paid life insurance coverage

• Tuition reimbursement program

• Rapid career growth opportunities (Director of Customer Success)

• No sales quota or revenue targets - your focus will be on customer advocacy, adoption, and long-term success

• Collaborative company culture and supportive, inclusive environment

• Company-paid events, celebrations, and in-office dinners

• Opportunity to make a significant impact in the field of data privacy and AI

Interviewing Process

• HR screening

• Level 1 - Virtual interview with the Hiring Manager (General fit)

• Level 2 - On-site interview in the office (Skills Assessment)

• Reference and Background Checks: conducted after successful interviews

• Job Offer: provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.