Manager – Point of Sale Operations

The role of the Manager, Point of Sale Operations involves management of a multifaceted portfolio of products crucial to the success of the Product Management and Client Services Division. This position leads the operational functions of Secondary Point of Sale Products and is the point of contact for company-wide initiatives of those products within the division. This role in involved in C-Suite and Executive Reviews, RFP responses, Infor, monthly divisional reporting, project management, iQQ and DLA. Additionally, the position will take ownership for ADR, Auto Loan Refinance products, and Point of Sale Products.

Job Duties and Responsibilities:

Product Management of Secondary Point-of-Sale Products (25%)

• Ensures compliant and successful management of Secondary   Point of Sale products, Auto Refinance and ADR through ownership of products from start to finish.
• Regularly engage with assigned product providers to maintain expertise as Allied's internal subject matter expert (SME), coordinate and align client’s vision with Allied’s standards, overseeing provider relationships, and ensuring the effective implementation and monitoring of compliance requirements associated with the assigned products.
• Oversee and manage relationships/agreements with external partners/vendors, including active involvement in contract negotiations to ensure mutually beneficial terms and conditions.
• Ensures the thorough development and testing of system enhancement executables as they apply to Point of Sale technology systems and products.
• Generate comprehensive monthly financial and activity reports with precision and attention to detail.
• Collaborate on divisional reporting to meticulously assess the achievement of business objectives, ensuring that Allied consistently delivers sustainable value.
• Monitor revenue and control expenses to adhere to the established budget.
• Forecast monthly revenue and expenses.
• Establish and implement product marketing plans for both new and existing products to educate our sales team, stimulate sales activity, and support product growth Define and launch new products to meet and exceed business objectives.

Operations Management (25%)

• Serve as the support iQQ business unit representative for all secondary point-of-sale products and point-of-sale technology integrations.
• Systematically assess the effectiveness of business procedures in alignment with department goals, proactively identifying and implement operational improvements.
• Collaborate with all departments within Product Management & Client Support to furnish essential data and information required for the seamless execution of C-Suite and Executive Reviews, emphasizing the operational intricacies.
• Representative for Infor, delivering updates and facilitating training on the tool as necessary, with a focus on enhancing operational efficiency.
• Owns the development of project plans for intricate projects or enhancements within the operations domain, diligently assigning tasks and ensuring successful project execution.
• Take on the responsibilities of the “2nd Vice President of Point of Sale Operations & Product Management” during their absence, ensuring continuity of operations and effective management of teams. 

Product Sales & Client Support (25%)

• Ensure the effective and compliant management of Secondary Point of Sale products, Auto Refinance, and ADR.
• Support and manage corporate initiatives, contributing to the operational results of the organization.
• Contribute to the development and implementation of dynamic marketing strategies and product positioning in collaboration with the field sales team, contributing to the overall success of our products.
• Oversee complex client implementations.
• Investigate, communicate and resolve complex service issues.
• Provide technical and sales support to clients, Allied field reps, brokers, and internal staff for all Point of Sale products.
• Update and distribute product updates to staff and field.
• Gather and disseminate valuable competitor information, contributing to a strategic understanding of market dynamics and positioning.
• Ensure client and field needs are responded to in a timely manner.
• Serve as the operational lead on sales presentations and account implementations for Point of Sale products.
• Participate in sales presentations and account implementations as requested by sales via web-ex or conference calls.
• Collaborate with the field, marketing, and providers to identify sales opportunities and provide requested sales material, actively contributing to the growth and success of the organization.
• Influence and effectively communicate and collaborate with stakeholders beyond their team, encouraging innovative problem-solving and adaptability, especially in regards to the iQQ platform technology or operational situations.

Team Management (25%)

• Lead and oversee the day-to-day work activities of the team, ensuring efficiency and excellence in execution.
• Evaluate and enhance the quality of client service and sales support initiatives to uphold high standards of customer satisfaction.
• Assigns duties and responsibilities to optimize departmental efficiency and productivity.
• Develop and implement comprehensive training plans for employees, fostering continuous professional growth and skill enhancement.
• Establish, communicate, and maintain goals for employees, driving a culture of achievement and continuous improvement.
• Handles all aspects of managing direct reports, including hiring, firing, promotion evaluations, and rewards decisions.
• Other projects and duties.

Qualifications (Education, Experience, Certifications & KSA):

• Bachelor’s Degree required; Field of Study: Business, Communications, Finance, Marketing, or a related field.
• 3-4 years of work-related experience required.
• Less than 2 years of leadership experience required.
• Property & Casualty License preferred.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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