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Data and Analytics Manager
Confirmed live in the last 24 hours
Locations
Houston, TX, USA • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Google Analytics
Snowflake
Python
Looker
Requirements
  • Motivated self-starter, with the ability to take an ambiguous analytical question and transform it into structured, data-driven analysis
  • Knowledge of how data is structured and an understanding of data governance best practices and methods
  • Experience with Looker or other similar BI tools
  • Experience with Google Analytics or other similar web analytics tools
  • Passion for solving business problems through the use of data
Responsibilities
  • Own the data - As the CX data subject matter expert, this role will develop a deep understanding of all data collected in support tooling to power the customer and pro experience. Through this lens, this role will actively seek ways to improve data collection and organization in order to provide better experiences to customers, pros and agents in addition to providing better insights to the business
  • Develop a strategy to connect to the broader data ecosystem - This role will develop a deeper understanding of how CX data relates to other sources of data available in Angi, and strategize on how to leverage that data to provide better customer experiences through support tooling, and leverage it to enhance CX reporting and insights in Looker, our BI tool of choice
  • Establish a strategy and structure for data governance - As part of data ownership, this role will be responsible for establishing processes and tools to govern the data, ensuring stakeholders have the tools to self-service data knowledge, and understand the process to make data changes. These processes will also help support data quality and reliability, ensuring confidence is built in downstream reports and dashboards
  • Manage recurring operational reporting - The CX team relies on regular, timely reporting to ensure SLAs and KPIs are being met for CX. This role will own these recurring reports, finding ways to optimize these reports based on knowledge of the data that powers them
  • Drive Business Intelligence through dashboards - This role will also own strategy, design and build of CX dashboards, collaborating with stakeholders to identify methods to improve current dashboards, to deliver timely, relevant insights that are in an easily digestible format
  • Drive Ad Hoc Reporting and Analysis- As a SME on CX data, own ad hoc reporting coming in from our business partners, to drive insights, and identify root causes of potential CX issues
Desired Qualifications
  • Experience with data warehouses (e.g. Snowflake) or Python scripting is a plus
Angi

1,001-5,000 employees

Comprehensive solution for home needs
Company Overview
At Angi, they invest their resources into growing their business and their people. Angi's mission is to help the best consumers find the best service providers and promote happy transactions remains the same.
Benefits
  • Competitive compensation.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy: work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Company Core Values
  • Start with the customer
  • All about talent
  • Strength in diversity
  • Create & build momentum
  • Be an owner
  • Disagree as individuals, deliver as a team
  • Drive growth
  • Better today, perfect tomorrow
  • Do more with less
  • Deliver results
  • Data beats opinion
  • Enjoy the journey