Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

JOB DESCRIPTION

About the job: 

Reporting into the VP of Customer Experience with a dotted line to the Director of Customer Experience, this role will be responsible for all project management on the CX team through to execution as well as creating, optimizing and  tracking of metric improvement. The CX Sr Project Manager will partner with all CX leaders to report out weekly and monthly metrics while tracking actions for improvement/goal tracking.  This role will work closely with cross functional teams to represent CX and ensure the entire CX organization is aware of, and prepared for, changes that impact our team and our customers. 

Responsibilities: 

• Maintain, oversee execution of all CX projects through accountability.
• Maintain project tracking software for CX.
• Maintain and report out weekly business review (WBR) metrics.
• Maintain and report out weekly CX updates to the larger audience.
• Lead partnerships with other orgs internally to create a better customer experience/journey.

Requirements: 

• Experience in Asana or other project management tools
• Experience working with cross functional teams using project management tools and reporting out shared KPIs
• 2-5 years customer experience preferred
• 2-5 years experience in cross functional work preferred
• Prior work in a fast-paced, constantly changing environment.

DIVERSITY STATEMENT

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance

An estimate of the current salary range is $100,000 - $150,000. H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.

Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!