Account Manager

Work Authorization:To be considered for the Taylor opportunities, candidates mustbe authorized towork in the United States without the need for employer sponsorship.

Your Schedule:

• Monday - Friday, 8:00am - 5:00pm
• Onsite at 1725 Breckinridge Parkway, Duluth, GA 30096

Your Responsibilities:

• Functions as the lead point of contact for the Customer and is an extension of the customer’s business for Taylor.
• Acts as a liaison between the Customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer’s needs.
• Establish productive and professional relationships with key customer personnel including those at the Executive level.
• Responsible for customer communications, conflict resolution, and compliance on contract deliverables.
• Problem solve by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and to measure the effectiveness of solutions with minimal direction.
• Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.
• Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.
• Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.
• Coordinate customer business reviews including preparation of professional customer presentations, gathering of performance metric data and participating in customer meetings.
• Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; Collaborate with Sales to jointly meet requirements.

You Must Have:

• 2+ years of professional experience, preferably in Customer Service or Account Management specifically, and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management.
• Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer’s vision on how our service could be utilized to solve their problems.
• Relies on experience, judgment, and an understanding of the customer’s industry to plan and accomplish goals.
• Ability to understand key prospect business issues and position products and services accordingly.
• Superb written and oral communication skills along with public presentation skills.
• Ability to establish and maintain long term relationships with key decision makers.
• Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools.
• Ability to manage multiple tasks and projects; excellent project management skills.
• Outstanding problem-solving and exceptional organizational skills.

We Would Also Prefer:

• Bachelor's degree plus 3 years of related/relevant professional experience
• Proficient in Excel, Word, Query Access/Use/Modify/Build in database systems
• Meeting Coordination, QBR Development, and working knowledge of e-commerce systems, working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, Root Cause Analysis Tools

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.