Education and/or Experience: Associate’s degree (A.A.) or equivalent from two-year college or technical school preferred; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Responsibilities
Communicates with prospective Residents requiring information and current Residents with complaints or problems.
Develops and maintains Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, completion of newsletter and knowledge of community policies.
Learn to develop professional sales techniques.
Accompanies prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
Makes follow-up calls to prospective Residents who did not fill out an application.
Completes lease form or agreement and collects rental deposit.
Inspects condition of model daily and arranges for necessary maintenance.
Compiles and updates listings of available rental units.
Assists with the composition of newspaper advertisements.
Contacts credit bureau, previous landlord, and employment history of prospective Residents.
Substitutes for Assistant Manager when absent.
Adheres to all fair housing laws.
Attend regular staff meetings.
Attend weekly management meetings.
Attend weekly department meetings.
Update work order agendas weekly.
Continuously grow and improve through training and development.