Product Manager II
Customer Experience, Coe
Posted on 5/16/2023
New York, NY, USA
Experience Level
Desired Skills
Data Science
UI/UX Design
  • You've worked for 3+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers
  • You have successfully shipped consumer experiences in business-to-business products that have driven high user satisfaction and engagement
  • You have experience building products for the enterprise, executing on roadmaps that inspire customers, and delivering value and ROI to the end users and their business
  • You understand and learn technologies and have led growth for B2B SaaS products targeting enterprises
  • You are empathetic - listening, understanding, and anticipating the needs of customers and users
  • You're an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
  • You have experience with hypothesis-driven product development and A/B testing
  • You have an outstanding track record of owning features and consistently delivering on OKRs
  • You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
  • You are comfortable navigating ambiguous problem areas
  • You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
  • You have the mental resilience to know that we're just at the start of a long journey in which change is constant
  • You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
  • You possess strong organizational and project management skills, and are careful and accurate with details
  • You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders need
  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future
  • Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
  • Calm Fridays: no meetings, no distractions, just time for you to get work done
  • Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team
  • $200 per year donation matching to support your favorite causes
  • Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as global center of excellence for behavioral health
  • Cultivate a deep understanding of our members throughout their journey, and advocate for solutions based on their needs and pain points
  • Understand the customer (businesses), member, and caregiver current and future needs, as they relate to the behavioral health ecosystem, and propose solutions that delight customers and meet our company's objectives
  • Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, and marketing) and customers to gain an understanding of the key problems to focus on and how we plan to solve them
  • Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the business
  • Work with the leadership team and the wider product organization to contribute to a product roadmap, based on user and business impact
  • Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute with your pod (design, engineering, data science, and marketing) to launch valuable and high quality experiences across our platform
  • Drive and improve the product development process with your team, ensuring that features shipped are high-quality and on-time
  • Lead agile software development ceremonies including daily standups, grooming, planning, and retrospectives
Desired Qualifications
  • You have hands-on experience creating product mocks and lo-fi designs that can be tested by users and refined by product designers (Design background and fluency with Figma is a plus)
  • Experience working in healthcare
  • Experience working on both web and mobile applications
  • Experience in UX design
Spring Health

501-1,000 employees

Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
  • Retirement benefits
  • Paid time off
  • Healthcare benefits
  • Insurance benefits
  • Work-life benefits
  • Mental health benefits
Company Core Values
  • Members come first - We are genuine member advocates
  • Move fast to change lives - We build with urgency and intention
  • Take ownership - We extend trust and hold ourselves accountable
  • Embrace diverse teams & perspectives - We find strength in diversity of cultural backgrounds, ideas, and experiences
  • Science will win - We will achieve impact by innovation and evidence-based frameworks
  • Candor with care - We are open, honest, and empathetic