Full-Time
Client Services Associate
Member Services
Posted on 11/20/2024
Redsox
10,001+ employees
Professional baseball organization in North America
Entry, Junior
Boston, MA, USA
Position is onsite in Boston, MA.
- Ability to commit to the January 2025 – January 2026 timeline.
- Ability to commit to a minimum of 35 hours a week throughout the year-long position.
- Bachelor’s degree in hospitality, business, analytics or marketing related fields preferred.
- Innovative, process-oriented and well-organized.
- Passion and commitment to providing a high standard of customer service.
- Experience with Salesforce or a CRM based platform preferred.
- Qualtrics experience preferred.
- Experience with ProVenue or ticket-based program is a plus.
- Ability to work extended hours including nights, weekends and holidays.
- Serve as a liaison between club managers and our members, ensuring that the game day experience consistently meets our clients' high standards.
- Enhance the premium member experience on game days by overseeing all aspects of our pregame tours and actively engaging with guests at various premium locations.
- Work with the Director of Dell Technologies Level on suite events and the servicing of suites on game days.
- Manage Salesforce and Qualtrics databases to ensure accurate and up-to-date logging related to member benefits, including tours, scoreboard messages, and ticket information.
- Administer all premium client Fenway Concert Series ticket requests, including tracking requests and processing payments.
- Coordinate and distribute Red Sox gift bags, as part of our premium member gift bag program.
- Assist in the day-to-day maintenance and evolution of our Salesforce platform.
- Assist in our contract writing, invoicing, payment and receipt processes.
- Explore opportunities to engage with clients in park and during the off season.
MLB provides extensive coverage of professional baseball in North America, catering to baseball fans and community members involved in youth baseball and softball. The organization generates revenue through broadcasting rights, offering live game streams, audio and video clips, and exclusive interviews. It also provides detailed statistics, schedules, and standings for fans seeking in-depth insights into the sport. MLB engages its audience with written content, including historical anecdotes and player profiles, which enhance website traffic and advertising revenue. Additionally, MLB supports youth baseball and softball programs, fostering the next generation of players and building a loyal fan base. This community involvement, along with its comprehensive coverage, distinguishes MLB from competitors and solidifies its role in baseball culture.
Company Stage
Growth Equity (Venture Capital)
Total Funding
$102M
Headquarters
New York City, New York
Founded
2000
Simplify's Take
What believers are saying
- MLB's multiple revenue streams, including broadcasting rights and advertising, ensure financial stability and continuous growth opportunities.
- The introduction of new rules and formats, like those in the Home Run Derby, demonstrates MLB's commitment to innovation and enhancing fan engagement.
- Community initiatives like 'Pitch, Hit & Run' and Lou Gehrig Day strengthen MLB's brand and foster a sense of community among fans.
What critics are saying
- The retirement of key figures like umpire Ángel Hernández could lead to a loss of experienced personnel, impacting game quality and fan experience.
- Changes in rules and formats may not always be well-received by traditional fans, potentially leading to a backlash.
What makes Redsox unique
- MLB's extensive community programs and youth engagement initiatives set it apart from other sports organizations, fostering a loyal fan base from a young age.
- The organization's comprehensive coverage, including in-depth statistics, historical content, and exclusive interviews, provides a richer experience for baseball enthusiasts compared to other sports entertainment providers.
- MLB's focus on celebrating diverse cultures, such as the 'El Béisbol es Otra Cosa' campaign, highlights its commitment to inclusivity and broadening its fan base.
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