POS Implementation Specialist

Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.

Key Milestones:

• Expansion: Acquired OrderUp, Abacus, Zeemart, and Copper, forming Asia Pacific’s largest end-to-end group in hospitality technology.
• Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.

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About the role

As a Solutions Consultant at Liven, you will play a key role in delivering exceptional onboarding experiences for restaurant merchants by implementing and installing Liven’s POS and online ordering systems.

You will be responsible for the configuration, installation, and integration of our systems, ensuring a seamless transition for clients as they go live with Liven.

This is a hands-on, field-focused role, requiring regular travel to merchant locations across Sydney. You will work directly with restaurant owners and staff to install hardware, configure systems, troubleshoot issues, and ensure merchants are fully operational from day one.

This role is critical to supporting Liven’s growth in the Sydney market, helping ensure installations are completed efficiently and merchants have confidence in using the Liven platform.

What you'll do

• Manage the entire onboarding and implementation process for Liven’s suite of products, including scoping, configuration, installation, and launch support.
• Ensure installations are completed efficiently and reliably, with merchants fully operational during the first visit whenever possible.
• Act as the primary technical advisor for merchants, understanding their operational needs and translating them into system configurations and implementation plans.
• Provide guidance on product configuration, customization, and integration to align with merchant workflows.
• Oversee the installation process, including POS hardware setup, printer installation, payment terminal configuration, and network setup, ensuring a smooth transition for the merchant.
• Provide both on-site and remote support during installation and post-deployment to resolve technical issues and ensure merchant satisfaction.
• Serve as a technical subject matter expert during merchant onboarding, addressing questions related to Liven’s POS and ordering systems.
• Work closely with sales teams to understand merchant requirements and ensure successful onboarding after deal closure.
• Collaborate with product, support, and engineering teams to ensure merchant requirements are captured and implementation issues are resolved quickly.
• Identify recurring technical or installation challenges and provide feedback to internal teams to improve onboarding processes and product performance.
• Stay informed about hospitality technology trends and POS best practices to continually improve implementation quality and merchant experience.
• Mandarin language proficiency is mandatory to support Mandarin-speaking merchants.

Qualifications

• Minimum of 3–8 years of experience in the POS industry, ideally in a role such as installer, solutions consultant, implementation specialist, or technical project manager.
• Strong experience with POS systems installation, configuration, and customization, particularly within hospitality environments.
• Proven experience supporting end-to-end onboarding and system implementation for merchants or clients.
• Hands-on experience implementing software and hardware solutions, including configuration, deployment, and integration of POS and online ordering systems.
• Experience installing and configuring POS hardware and peripherals, including receipt printers, kitchen printers, and payment terminals.
• Experience configuring basic networking equipment, including routers, access points, and Ethernet connections.
• Ability to diagnose and resolve technical issues quickly during installation and post-deployment support.
• Demonstrated ability to engage directly with merchants, understand their operational needs, and provide practical solutions.
• Experience conducting merchant onboarding sessions, system demonstrations, and technical discussions.
• Experience providing both on-site and remote technical support during installation and post-deployment phases.
• Ability to manage multiple onboarding projects simultaneously while maintaining strong attention to detail.
• Mandarin language proficiency is required to support Mandarin-speaking merchants.

Good to Have

• Cantonese language skills.
• Familiarity with cloud-based POS systems and SaaS platforms, including API integrations and system connectivity.
• Familiarity with Customer Relationship Management (CRM) and operational tools such as Salesforce, HubSpot, or similar platforms.
• Experience using project or task management tools such as JIRA, Asana, or Trello.
• Basic proficiency in data analysis tools (e.g., Excel or SQL) to help identify operational insights and improve system performance.
• Understanding of restaurant operational workflows, including kitchen printing, order flow, and payment handling.

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