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Senior It Manager
Posted on 4/20/2022
Washington, USA • San Francisco, CA, USA • Bellevue, WA, USA
Experience Level
Desired Skills
Customer Service
  • 10+ years experience in a hands on Enterprise IT environment
  • Minimum 4+ years experience in a leadership role within a global IT organization
  • 3+ years managing and maintaining budgets
  • Proven track record of building a global support organization and managing operations at scale
  • Experience managing ticket-based enterprise work-flow systems, particularly JIRA Service Desk and Confluence
  • Strong customer service, problem solving and teamwork abilities
  • Outstanding communication and interpersonal skills
  • Experience negotiating with vendors on enterprise-wide deals
  • Excellent communication and documentation skills
  • Experience in a dynamic, fast-growing environment
  • Extensive technical knowledge of Mac OS, Windows 10, Linux & Mobile platforms
  • Background in network fundamentals and support experience
  • Expertise in GSuite support and administration (Gmail, GCal, Groups, GDocs)
  • Experience in supporting Video Conference and presentation technology, preferably with Teams, Blue Jeans or similar services
  • Ability to participate in an on-call rotation that includes after hours and weekend support
  • Some regional travel may be required to support distributed staff
  • Focus on people: Build a high performing IT Support team through mentorship, training, and direct feedback
  • Be metric oriented: Use data to find trends and drive continuous improvement through collaboration with your peers in all areas of IT
  • Be the leader: Provide timely resolution to problems and act as final escalation point for the team and customers
  • Work with IT leadership to develop a framework for technology training and create a feedback process for both our support team and our customers
  • Lead the team in the development of the support strategy and roadmaps for each of our core IT offerings within Flexport including ITSM tools
  • Provide oversight and operational management for critical IT tools including: GSuite, Zoom, Slack, JIRA, and Confluence
  • Lead our Office Expansion projects across the US region incl
  • Helping define technology requirements, lead plan and provide resources to deliver amazing working locations to our Flexport team

1,001-5,000 employees

Global freight forwarder and logistics platform
Company Overview
Flexport's mission is to make global trade easy for everyone. The company operates a digitally enabled freight forwarding platform that helps other businesses to transport and store goods across the globe.
  • Free Food
  • Company Social Outings
  • Health & Wellness
  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave
  • Financial Benefits
  • 401K / Retirement Plan
  • Performance Bonus
  • Employee Stock Purchase Plan
Company Values
  • Empower Your Client
  • Play The Long Game
  • Fill The Gap
  • Embrace Change
  • Practice Candor