CSSP Customer Engagement Professional

The CSSP Customer Engagement Professional plays a critical role in supporting subscribers of a Cybersecurity Service Provider (CSSP). This position requires strong customer service skills, attention to detail, and the ability to effectively communicate cybersecurity service offerings. The successful candidate will guide customers through the full-service alignment process, ensuring timely, accurate, and professional support from initial inquiry to sustained service delivery.

Responsibilities

• Respond promptly to new inquiries for cybersecurity services and provide accurate guidance throughout the service alignment process.
• Collaborate with customer contacts to create and maintain database records for tracking workflow processes.
• Prepare and issue formal support agreements and service quotes for prospective customers.
• Initiate operational services and track progress through automated alignment tools until all services are fully established.
• Provide ongoing subscriber support to ensure sustained and continuous service delivery.
• Support subscribers during inspections and assessments by providing focused engagement and assistance.
• Generate reports on subscriber alignment, service status updates, and outstanding funding requirements.
• Manage data for existing subscribers and facilitate their annual service renewal process.

Qualifications

• Bachelor’s degree required (related field preferred); an additional 4 years of relevant experience may substitute for degree.
• Minimum of 2 years of experience in customer engagement, service delivery, or a related role.
• Active Secret Clearance required at time of hire.
• Strong communication and organizational skills with attention to detail.
• Experience working with workflow tracking tools or databases preferred.
• Familiarity with cybersecurity service offerings is highly desirable.

Job ID

2025-19304
Work Type

On-Site
Pay Range

$83,000-$112,000
Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description

Work Where it Matters

Truestone, an Akima company, is not just another federal lifecycle solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks.

As a Truestone employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.