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Full-Time

Strategic Customer Success Manager

Nordics

Confirmed live in the last 24 hours

Miro

Miro

1,001-5,000 employees

Visual collaboration platform for team projects

Consumer Software
Enterprise Software

Mid

London, UK

Role is part of the Strategic Customer Success team for the Nordics region.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 3+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts
  • 2+ years experience in a B2B or B2B2C SaaS company or high curiosity about the SaaS space
  • Experience with enterprise accounts (large multinational organizations with more than 10K employees)
  • Consistent track record of handling small but strategic portfolios of large Enterprise Accounts
  • Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc)
  • Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side
  • Strong written and verbal communication skills
  • Excellent listening skills, customer-centric mentality and empathy towards users and customers
  • Ability to recognize & increase business value as well as internal opportunities
  • Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment
  • Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
  • Fluency in English and one or more of the Nordic languages (Swedish, Danish or Norwegian)
Responsibilities
  • Be responsible for a portfolio of up to 15-20 Enterprise customers
  • Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
  • Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
  • Reassure that customers get maximum value from Miro and give them insight into this through high-touch engagements
  • Perform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings, JSPs, QBRs, frequent C-level meetings, etc)
  • Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement)
  • Identify, track, and improve the health status of each of your customers
  • Develop best practices for customer growth/renewal to ensure ongoing customer success
  • Partner with our sales and renewals teams to help maintain and grow our partnerships
  • Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio

Miro provides a visual collaboration platform that helps teams manage projects, design products, and solve real-world problems in a digital workspace. The platform includes tools and templates for brainstorming, planning, and executing projects, making it especially useful for remote teams with its real-time visualization features. Miro stands out from competitors with its user-friendly interface and support for agile practices, which helps teams align their efforts and accelerate their time to market. The company operates on a subscription model, allowing continuous investment in product improvements and fostering a community-driven approach.

Company Stage

Series C

Total Funding

$477.6M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

11%

2 year growth

25%
Simplify Jobs

Simplify's Take

What believers are saying

  • Miro's strategic acquisitions, such as Uizard and Freehand, expand its feature set and market reach, making it a more attractive option for diverse teams.
  • Recognition at the 2023 DevPortal Awards highlights Miro's strong developer support and innovation in the collaboration space.
  • The launch of Talktrack for asynchronous work demonstrates Miro's commitment to evolving its platform to meet modern work needs.

What critics are saying

  • The competitive landscape for digital collaboration tools is intense, with major players like Microsoft Teams and Slack posing significant threats.
  • Integrating multiple acquisitions could lead to challenges in maintaining a cohesive user experience and technological alignment.

What makes Miro unique

  • Miro's user-friendly interface and comprehensive suite of agile-focused features set it apart from other digital collaboration tools.
  • The acquisition of AI-powered design platform Uizard enhances Miro's capabilities in product design and prototyping, making it a more robust solution for innovation teams.
  • Miro's community-driven approach allows users to share workflows and frameworks, adding unique value to the platform.

Benefits

Excellent Medical, Dental + Vision health benefits

Competitive salaries + Flexible time off

401k matching + Competitive equity package

Free lunches + Office snacks

Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members

Distributed team across offices globally