Full-Time

Strategic Customer Success Manager

Nordics

Posted on 9/4/2024

Miro

Miro

1,001-5,000 employees

Visual collaboration platform for team innovation

Consumer Software
Enterprise Software

Mid

London, UK

Role is part of the Strategic Customer Success team for the Nordics region.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Looker
Requirements
  • 3+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts
  • 2+ years experience in a B2B or B2B2C SaaS company or high curiosity about the SaaS space
  • Experience with enterprise accounts (large multinational organizations with more than 10K employees)
  • Consistent track record of handling small but strategic portfolios of large Enterprise Accounts
  • Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc)
  • Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side
  • Strong written and verbal communication skills
  • Excellent listening skills, customer-centric mentality and empathy towards users and customers
  • Ability to recognize & increase business value as well as internal opportunities
  • Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment
  • Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
  • Fluency in English and one or more of the Nordic languages (Swedish, Danish or Norwegian)
Responsibilities
  • Be responsible for a portfolio of up to 15-20 Enterprise customers
  • Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
  • Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
  • Reassure that customers get maximum value from Miro and give them insight into this through high-touch engagements
  • Perform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings, JSPs, QBRs, frequent C-level meetings, etc)
  • Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement)
  • Identify, track, and improve the health status of each of your customers
  • Develop best practices for customer growth/renewal to ensure ongoing customer success
  • Partner with our sales and renewals teams to help maintain and grow our partnerships
  • Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio

Miro offers a visual collaboration platform that enables teams to work together more effectively by providing a digital workspace for managing projects, designing products, and solving real-world problems. The platform includes various tools and templates that assist in brainstorming, planning, and executing projects, which helps teams align their efforts and achieve their goals. Miro serves businesses of all sizes, from small startups to large enterprises, and is particularly beneficial for remote teams due to its real-time data visualization and diagramming capabilities. Unlike its competitors, Miro stands out with its user-friendly interface and a comprehensive suite of features that support agile practices, making it easier for teams to accelerate their time to market. The company's goal is to enhance collaboration and innovation among teams while generating revenue through a subscription service that allows for continuous product improvement.

Company Stage

Series C

Total Funding

$463.8M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for remote collaboration tools boosts Miro's market potential.
  • Acquisition of Uizard aligns with the trend towards AI-driven design tools.
  • Expansion of the digital whiteboard market supports Miro's growth prospects.

What critics are saying

  • Emerging startups offering similar tools may erode Miro's market share.
  • Competitors' AI features could overshadow Miro's recent advancements.
  • Economic downturns may affect Miro's subscription-based revenue model.

What makes Miro unique

  • Miro's user-friendly interface enhances software adoption and user satisfaction.
  • The platform's AI capabilities streamline idea transformation into actionable plans.
  • Miro's integration with Adobe Express expands design capabilities within its ecosystem.

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Benefits

Excellent Medical, Dental + Vision health benefits

Competitive salaries + Flexible time off

401k matching + Competitive equity package

Free lunches + Office snacks

Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members

Distributed team across offices globally

INACTIVE