Client Relationship Executive
Cemea
Posted on 1/9/2024
INACTIVE
Financial Times

5,001-10,000 employees

Global business news provider with digital subscriptions
Company Overview
The Financial Times (FT) is a globally recognized business news organization, known for its authoritative, accurate, and integral reporting, with a record one million paying readership, 75% of which are digital subscriptions. As part of Nikkei Inc., FT offers a wide range of information, news, and services for the international business community, demonstrating its industry leadership. The company's commitment to maintaining reliable and secure platforms, personalizing content, and leveraging social media features, underscores its competitive edge in the digital era.

Company Stage

N/A

Total Funding

N/A

Founded

1888

Headquarters

null, United Kingdom

Growth & Insights
Headcount

6 month growth

5%

1 year growth

17%

2 year growth

41%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Marketing
CategoriesNew
Sales & Account Management
Requirements
  • Proven account management experience within the CEMEA region
  • Consultative selling approach to achieve business development to expand accounts
  • Experience in carrying out face-to-face client meetings with senior decision-makers
  • Commercial mindset and targets-driven individual
  • Excellent presentation and communication skills
  • Ability to work accurately, with strong attention to detail
  • Good team player with a willingness to collaborate
  • Excellent organisation skills and ability to work under pressure to meet deadlines
  • High level of initiative, motivation, and ability to network both internally and externally to identify opportunities and maintain/build relationships
Responsibilities
  • To personally be responsible for achieving the retention and upsell revenue target set at the start of each year
  • To work in collaboration with the Business Development Manager (BDM) for this region and together to be responsible for the territory
  • To work with the appropriate support departments to ensure that customer issues are handled consistently and effectively
  • To work closely with the marketing team to help prioritise and drive activities that will support the achievement of greater engagement
  • To work closely with the Customer Success team to plan and prioritise activity to support the goal of retention and upsell
  • To keep up to date with market & competitor developments in this sector and speak confidently about the FT’s value proposition for this territory
  • To prioritise face-to-face meetings with clients, gain knowledge of the business operations and information needs of the client, and actively network to build strong relationships at a senior level and with stakeholders in other departments within the company
  • To maintain awareness of an account's overall health and take the appropriate action to mitigate the risk of downsell and/or cancellation
  • To document all sales activity in salesforce, and keep opportunities updated with regards to likely close dates
  • To feedback customer insight to assist with product development and cross-selling new products
  • To ensure dates of all renewals are well planned and work commences three months in advance
  • To keep up to date with developments and news relating to the individual accounts you are responsible for ensuring a tailored and strategic approach
Desired Qualifications
  • Prior experience of using CRM systems, particularly Salesforce
  • Fluency in a language spoken in CEMEA