Key Account Manager

Position: Key Account Manager, 3PL Operations
Location: City of Industry, CA / Fontana, CA
Job Type: Full-time

Job Description

As a Key Account Manager, 3PL Operations, you will be responsible for managing high-value client relationships, driving operational efficiencies, and ensuring exceptional service delivery for JD Logistics' largest accounts. You will collaborate with cross-functional teams to develop tailored logistics solutions, optimize warehouse processes, and improve financial performance. This role requires strategic thinking, strong analytical skills, and a deep understanding of supply chain management.

Responsibilities:

• Strategic Client Management – Serve as the primary point of contact for key clients, ensuring alignment between their business needs and JD Logistics’ service capabilities.
• Client Onboarding & Process Optimization – Lead onboarding for large accounts, ensuring seamless integration with warehouse operations, WMS, OMS, and billing systems.
• Financial Performance & P&L Analysis – Conduct in-depth financial analysis for major accounts, tracking profitability and identifying cost-saving opportunities.
• Operational Excellence & KPI Management – Oversee service level agreements (SLAs), drive process improvements, and ensure key performance indicators (KPIs) are met or exceeded.
• Cross-Border & Global Collaboration – Work closely with JD.com teams across Europe, Thailand, Indonesia, and other regions to enhance global supply chain solutions.
• Vendor & Third-Party Management – Monitor and optimize third-party service provider performance to ensure operational efficiency and service quality.
• Billing & Contract Compliance – Partner with finance teams to streamline billing, ensure accurate invoicing, and improve overall account receivables/payables processes.

Qualifications:

• Bachelor’s degree or higher in supply chain, logistics, business, or a related field.
• 3-5 years of experience in key account management, supply chain, logistics, or e-commerce.
• Bilingual in Chinese and English (required).
• Proven experience managing high-value client relationships and complex logistics operations.
• Strong financial acumen with experience in P&L analysis and contract management.
• Proficient in Microsoft Office Suite and CRM tools.
• Excellent leadership, communication, and negotiation skills.
• Ability to work in a fast-paced, high-pressure environment while managing multiple priorities.

Preferred Qualifications:

• Experience with coding, data analysis, or CRM systems.

About JD.com

JD.com is China’s largest online retailer and a global leader in e-commerce and logistics. Known for its cutting-edge technology and supply chain innovation, JD.com provides unparalleled service, including next-day and same-day delivery to over 1 billion people worldwide.

About JD Logistics

JD Logistics, a subsidiary of JD.com, offers advanced logistics and supply chain solutions to businesses across industries. With one of the most extensive fulfillment infrastructures globally, JD Logistics provides warehousing, cross-border logistics, cold chain delivery, and last-mile solutions, leveraging automation, drones, and AI-driven logistics technology.

Equal Opportunity Employer

JD.com is an Equal Opportunity Employer. We do not discriminate based on race, sex, gender identity, age, disability, religion, national origin, veteran status, or any other protected status under applicable laws.