Full-Time

Customer Service Representative

Sales Experience Needed

Posted on 5/17/2024

Legacy Service Partners

Legacy Service Partners

11-50 employees

Provides residential HVAC, plumbing, electrical services

Venture Capital

Junior, Mid, Senior, Expert

Minneapolis, MN, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Communication Skills
  • Problem-Solving Skills
  • Patience
  • Empathy
  • Multitasking
  • Computer Skills
  • Product/Service Knowledge
  • Time Management
  • Teamwork
  • Adaptability
Responsibilities
  • Handles all incoming customer calls including service dispatching, tracking and scheduling of calls
  • Enter all required information into the computerized systems to create and maintain the customer database
  • Create and maintain customer files including providing service technicians with details regarding access to customer’s sites
  • Accurately and promptly enters work order purchases for salt and filter orders
  • Updates, populates, maintains and develops customer service binder to maximize customer service and satisfaction
  • Schedules and follows up on all annual maintenance customer accounts
  • May establish and maintain a customer satisfaction follow up and call back procedure
  • Advise supervisors of any missing/late Service Technicians when working after hours or weekends
  • Attends monthly training and planning sessions; performs weekly timesheet data entry
  • Meet daily, weekly, monthly performance standards
  • Peer call review
  • Performs other duties and responsibilities as requested or required

Legacy Service Partners

Legacy Service Partners

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Legacy Service Partners is an ideal workplace for dedicated professionals interested in providing residential HVAC, plumbing, and electrical services. The company excels by utilizing the ServiceTitan® platform, ensuri```ng data-driven operations and a standard of excellence. This commitment to smart technology and quality service solutions positions it as a leader in its industry, creating a dynamic environment ideal for growth-oriented individuals.

Company Stage

Private

Total Funding

N/A

Headquarters

Tampa, Florida

Founded

2021

Growth & Insights
Headcount

6 month growth

17%

1 year growth

21%

2 year growth

150%