dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We are looking for a Price & Promotion Implementation lead who can apply technology to promote the success of clients while addressing business requirements through workflow design, configuring software for optimal client results, and conducting training in accordance with best practices. This role includes, but is not limited to, understanding client objectives and requirements, current process discovery, software demonstration, user training, and executing project plans. Throughout an implementation, this role also acts as the software capability subject matter expert (SME) and the lead for user support.

Ultimately, the Price & Promotion Implementation lead is the facilitator of change for the deployment of price/promotions technology, resolving user challenges and articulating the new workflows in such a way as to maximize a client’s user experience and ensuring process adoption. A unique blend of technical savvy and process consultation provides this role with exciting growth opportunities.

Responsibilities

Collaborate with Price & Promotion consulting manager to support new client end-to-end implementation projects

Support the timely and successful delivery of software solutions to meet client needs and objectives, and in accordance with the project plan

Liaison between technical teams and client project teams on data integrations
Participate, as needed, in technical pre-sales efforts

Learn and document understanding of client’s current process and collaborate with the Price & Promotion Consulting manager on recommended best-in-class solutions

Become deeply involved with understanding and cultivating client site champions and other subject matter experts (SMEs)
Develop detailed documentation of recommended best-practice business flow for the use of price / promotions software and deliver workflow demonstrations for client review sessions

Identify, organize, translate and scope client’s business and process requirements

Organize and document client information from disparate, and sometimes opposing sources to assist Price & Promotion Consulting manager in determining the underlying needs
Translate client business requirements into technical solutions

Execute configuration of enterprise price / promotions software to fit specific client processes and needs

Be a trusted product expert, demonstrating thorough control of enterprise software with many functions and configuration options
Keep up to date with new releases and be able to demonstrate application of new features in known client scenarios and workflows

Conduct training at a level that promotes goodwill, confidence, and credibility to exceed client expectations in terms of product, service, and support

Plan, lead, and conduct user and vendor training sessions, including curriculum materials

Develop and execute internal and external testing process

Develop and execute data QA testing, including analysis of testing results and testing of software functionalities and configuration as per client’s business requirements
Develop and execute User Acceptance Testing (UAT) process, including presentations and test scripts, and report on test results
Collaborate with project and engineering teams to investigate, track and communicate resolution of issues identified during UAT

Participate in successful GO Live phase delivery and support post GO Live activities

Provide category analysis and propose the best solution to meet client’s expectation
Organize and participate in price/ promotions sessions with client to demonstrate added value of the software
Measure, report and track progress of GO Live activities and support project handover and documentation to client

What we expect from you

Minimum 2 years participating in enterprise software implementations or 4 years of experience working in Price or Promotions at a retailer/CPG or dunnhumby
Strong business analysis, workflow optimization, and project management experience a plus
Strong data analytics skills – data visualization, advanced Microsoft Excel, programming language a plus
Strong communication and presentation skills both written and verbal
Travel to and from client sites required (30 -40%)

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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