INACTIVE
Full-Time
Technical Support Engineer
Posted on 2/28/2023
BigID offers a data security platform powered by AI to scan, classify, and
Data & Analytics
AI & Machine Learning
Junior, Mid
London, UK
Required Skills
Bash
Kubernetes
Sales
MySQL
SQL
Operating Systems
Postgres
Docker
Oracle
Linux/Unix
Requirements
- 2+ years of professional experience in information technology in a customer-facing role - preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
- An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
- Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
- Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc
- Professional experience in Docker and Kubernetes deployments - an advantage
- Troubleshooting complex software issues, working from written and oral instructions as described by the technical support organization, sales organization, account managers and customers themselves
Responsibilities
- Work closely with client stakeholders to triage and troubleshoot technical issues
- Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts in order to meet clients' specific requirements
- Engage with multi-discipline internal and client teams to ensure successful resolutions within customers' environments
- Share knowledge of relevant technical areas at an applicable level of depth and detail within the Support organization
- Document and report product issues, enhancement requests raised in the field, and possible implementation flow improvements
BigID offers a data security platform powered by AI to scan, classify, and inventory enterprise data, enabling organizations to reduce data risk, automate security and privacy controls, achieve compliance, and understand their data across various sources including multicloud, hybrid cloud, and on-premises. The platform leverages modern architecture design, advanced machine learning, and cloud-native deployment for scalability and flexibility.
Company Stage
N/A
Total Funding
$307.5M
Headquarters
New York, New York
Founded
2016
Growth & Insights
Headcount
6 month growth
↑ 8%1 year growth
↑ 13%2 year growth
↑ 8%INACTIVE