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Full-Time

Engagement Manager

Confirmed live in the last 24 hours

Tekion

Tekion

1,001-5,000 employees

Cloud-native automotive platform with AI analytics

AI & Machine Learning
Data & Analytics

Compensation Overview

$95.2k - $161kAnnually

+ Stock Options

Senior

United States

Category
Management Consulting
Operations Consulting
Consulting
Required Skills
Communications
Management
Data Analysis
Requirements
  • Bachelor's degree in Business Administration, Management, or related field
  • Master's degree in Business Management or related field preferred
  • 3+ years in client services or account management
  • 2+ years in SaaS platform onboarding
  • 5+ years in a customer-facing role
  • Expertise in SaaS platform configuration and customization
  • Experience with customer relationship management (CRM) systems
  • Knowledge of data analytics and reporting tools
  • Familiarity with issue tracking and resolution software
  • Competence in workflow automation tools
  • Skill in facilitating virtual meetings using web conferencing platforms
  • Understanding of user onboarding tools and best practices
  • Aptitude for managing and interpreting customer feedback systems
  • Proven track record of successful client onboarding and engagement
  • History of maintaining high client satisfaction ratings
  • Experience in leading cross-functional project teams to meet client objectives
  • Previous accomplishments in streamlining onboarding processes for improved efficiency
Responsibilities
  • Ensure a personalized onboarding experience by thoroughly understanding each client's needs
  • Act as the primary point of contact for client inquiries, troubleshoot issues, and work with support teams to resolve them
  • Continuously monitor client satisfaction, identifying and addressing areas for improvement to foster strong client relationships
  • Coordinate cross-functional team activities to ensure deadlines are met, and maintain detailed project documentation
  • Manage any changes to project scope, schedule, or costs effectively
  • Facilitate regular meetings, disseminate minutes to team members, and track performance to report to stakeholders
  • Act as a liaison between clients and internal teams to align projects with customer requirements
  • Analyze customer feedback to measure the effectiveness of the service provided and assess the impact of support interventions
  • Evaluate and enhance onboarding processes for greater success
  • Employ analytics to anticipate customer needs and proactively address potential issues
  • Establish clear channels for ongoing communication with stakeholders, providing regular updates on project progress
  • Actively gather their input and feedback to steer project direction and promptly communicate any risks or issues
  • Negotiate and align expectations to ensure mutual understanding and satisfaction

A company providing an end-to-end cloud native automotive platform, Tekion Corp connects the key players in the automotive industry, including dealers, retailers, and manufacturers, enhancing collaboration and efficiency. With a strong emphasis on integrating advanced AI and machine learning for personalized selling and profitability, alongside a robust SOC 2 Type II security compliance, this organization stands out as a leader in technological integration and data security within the automotive sector. This environment fosters a culture of innovation, making it an attractive workplace for those interested in cutting-edge technology and progressive digital transformation strategies.

Company Stage

Series D

Total Funding

$435.1M

Headquarters

Pleasanton, California

Founded

2016

Growth & Insights
Headcount

6 month growth

3%

1 year growth

-3%

2 year growth

30%

Benefits

Competitive compensation and generous stock options

100% employer-paid top-of-the-line medical, dental and vision coverage

Great benefits including unlimited PTO, parental leave and free snacks and beverages

The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

Work on the latest and coolest technologies – everything is home-grown and built ground-up

A dynamic work environment with a strong sense of community and collaboration

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

Exciting opportunities for career growth and development