CannonDesign has an exciting opportunity for a Client Leader II, for the Education Market, based in our Chicago office. Look at the description below. If you think your skills and experience, make you a good match for this position, we would love to hear from you. We are looking for creative, curious, empathetic people to join our Living-Centered Design movement.
ABOUT OUR FIRM
CannonDesign is an integrated design solutions firm focused on helping people continuously flourish. Whether designing for innovations in health, new scientific discoveries, equity in education or the next big idea in business, we use our Living-Centered Design approach to help organizations realize widespread change. Our ability to design transformational places, plans and strategies is why Fast Company named us a World Changing Company and one of the most innovative design firms in the world.
ABOUT THE ROLE
Your role is focused on providing client leadership within an office or market to build and maintain strategic long-term relationships with targeted clients. You will contribute to the success of the firm, including in the areas of marketing and business development, client and team leadership, mentoring our people, advancing the quality of our work, integrating our range of design services, managing our processes and delivering solid financial performance. Importantly, you will be an ambassador of our brand, championing Living-Centered Design and bringing our Firm’s purpose - to help people continuously flourish - to life in every touchpoint you have with our clients.
WHAT YOU WILL DO
In this role the majority of your time will be spent on client and team leadership activities engaged directly on projects. In addition, you will be required to proactively engage in business development activities with new target clients, as well as create new business opportunities with existing ones.
Client Leadership: Leading, engaging and partnering with our clients on billable project-specific work, fostering strong long term client relationships, driving successful project outcomes and financial success, while creating opportunities for future engagements. You will be accountable for the success of the client relationship.
Top Line Growth: Developing new net signed fee opportunities for our markets, practices, and service lines. You will be expected to lead and actively pursue new target clients. In addition, you will be expected to develop new business with existing clients through the successful implementation of project opportunities. You will participate in marketing activities with other leaders in the firm to support our firm’s top line capture.
Team Leadership: Leading and mentoring project teams and engaging with the practice to advance the firm, the office, the market, and our services. Working collaboratively within our SFMO (Single-Firm, Multi-Office) culture to advance and support high-performing teams focused on delivering high-quality service and innovative design solutions to our clients.
AREAS OF FOCUS
Client Leadership: Responsible for the leadership and growth of client relationships within an office or market. Must be a self-starter and an entrepreneurial person with the ability to lead clients and client teams. You must be able to collaborate effectively with others across the full range of services provided by our firm. You are expected to provide hands-on leadership in support of our clients and in the development of the work from the initial client visioning meetings through completion of the work.
Top Line Development: Provide new net signed fee opportunities through the proactive identification, leadership and pursuit of new target clients. In addition, you will be expected to develop new business by securing “direct select”, repeat business and additional services with our existing clients. You will champion our Omnichannel approach by promoting and cross selling all markets, practices, and integrated services throughout all phases of client engagement. In this role you will have a personal goal of achieving top line success of $1.0M in 12 months and $2.0M per year thereafter in net signed fees.
Team Leadership Skills: Proactively develop and lead collaborative project teams. You will be expected to build and lead diverse and inclusive teams capable of both winning and executing transformational solutions that differentiate the firm and add value for our clients. Responsible for ensuring success both from a client and a CannonDesign perspective.
Strategy and Planning: Develop an understanding of the business, operations and process needs of the client as well as the resulting market solutions. Possess the ability to bring together a comprehensive team of experts and thought leaders within CannonDesign focused on executing creative, state-of-the-art solutions.
Bottom Line Growth: Working with the Business Practice Leader and Office Market Leader to ensure our firm’s business practices, goals and bottom-line initiatives are successfully implemented.
Staff Development: Mentoring and growing emerging professionals. Providing leadership in establishing an environment that encourages leadership, integrity, humility, respect and responsibility, along with collaboration, experimentation, innovation, creativity and entrepreneurship. Building enthusiasm for Living-Centered Design among teams and showing emerging professionals how it applies to their work.
ABOUT YOUR QUALIFICATIONS:
- Must have at least 15 years of experience in the Education Market, preferably working in the A/E/I industry with a proven track record of client and team leadership.
- Bachelor degree in architecture, interior design, interior architecture, or related engineering degree preferred.
- Current Registration/Licensure in Architecture, Interior Design or Engineering preferred.
- Strong communication and leadership skills.
- Business acumen and proven ability to execute strategy.
- Professional acumen and maturity demonstrated by the ability to communicate authentically and respectfully.
- Some travel required.
ABOUT WORKING HERE
- We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
- We are committed to ensuring our practice is equitable for all employees, representative of the communities around us – and focused on the future of design. We advocate for equity, diversity, and inclusion efforts through the leadership of our DEI Council, Employee Resource Groups and other community advocacy initiatives.
- We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.
Please note that candidates can only apply to our positions on our company Careers site. It’s not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign recognizes the value of diversity in our workforce. We are committed to equal opportunity. We consider all qualified employment applicants without regard to race, religion, color, gender, age, national origin, sexual orientation, gender identity, partnership status, protected veteran status, disability, or any other status protected by federal, state, or local law. Individuals who hold legal work authorization applicable to employment at CannonDesign in the United States will be considered without regard to citizenship/alienage.
