About us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.

About you 

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.

About this role 

We are looking for a talented project manager who is driven by building relationships and being a key contributor to setting the strategic direction of major accounts. This is a role that requires coordinating internal and customer resources to initiate, coordinate, and manage numerous projects in concert from initiation through delivery.  You will establish a strong partnership with Sales and Customer Success and bring a project management mindset to help customers achieve their learning strategy, deploy new programs, and measure success.

What you’ll be doing: 

• Project, Resource and Risk Management: Lead and oversee time-bound customer-facing projects from initiation to closure. This includes effectively managing project scope, schedule, budget, resource planning, risks, dependencies, and close-out. Prioritize clarity and simplicity to accelerate time to value for our customers.
• Cross-Functional Collaboration: Foster strong relationships with key stakeholders within Customer Success, Sales, Content, Product, Engineering, and Marketing to create coordinated project plans and align these plans with customer expectations.
• Stakeholder Communication: Demonstrate clear and effective communication skills when interacting with both Udemy and customer management. Keep them informed about project plans, status updates, and any critical issues that may arise. When necessary, escalate urgent matters appropriately and work closely with customer project stakeholders to drive timely resolutions.
• Sales and CS Services Evangelist: Act as an evangelist for services, assisting Sales and CS with selling, ensuring Sales and CS understand our offerings and can articulate the value of PS, and ultimately, increasing PS attachment rate and progress account influence and growth.
• Continuous Improvement: Support establishment and adoption of project management frameworks, documentation, tools, and best practices. Identify areas for improvement and providing feedback to continuously improve our project management methodology, the tools we use, and how we communicate at Udemy

What you’ll have 

• 5+ years of relevant work experience as a customer-facing project manager or implementation manager for a SaaS company focused on the delivery of customer solutions
• Demonstrated history in project management and change management, working with large organizations with a proven ability to complete projects according to outlined scope, budget, and timeline
• The ability to develop and maintain a passion for the customer’s vision with our internal team.
• Demonstrated experience working with 10-15 large enterprise level customers at a time, where organizational complexity can introduce risk
• Strong analytical and communication skills with an ability to solve problems creatively in a collaborative and virtual environment.
• Experience proactively addressing project obstacles and have the willingness to go above and beyond to chase down loose ends that lead to successful project delivery
• Fluent in English and German in a business environment

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we’d love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

•  We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it’s like to work at Udemy on our blog.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Would you like to learn more about Udemy? Here are a few resources:

How Udemy Started [video]

Investor Overview

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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