Health Services Team Lead

Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Our ideal candidate has experience in quality improvement, initiative-driven project leadership, state government programs experience, preferably with CHIP/Medicaid .

Job Duties:

• ​​Communicates and incorporates Health Services and the Organization's vision, goals, initiatives, and service standards at the team and department level, consistent with the Organization's philosophy and environment to internal and external stakeholders.
• Maintains operational responsibility for staffing to support quality, efficiency and customer service including staff job descriptions, hiring, orientation, goal setting, performance evaluations, disciplinary actions, promoting, and establishment and delivery of initial and ongoing staff education programs.
• Provides supervision, support, coaching, and guidance for assigned staff and maintains direct responsibility for Health Services operations.
• Assures policy and procedure compliance with member confidentiality requirements, documentation policies, regulatory agencies, and health plan standards.
• Oversees development of appropriate reporting dashboards and analytics needed for evaluating operations.
• Manages employee communications, organization of events and other activities related to the Health Services initiatives.
• Establishes collaborative working relationships within and outside the organization to support the Health Plan and Health Services department goals, standards, and business strategies.
• Performs process review analysis, including documenting current process and designing new processes to take advantage of technology and modified service delivery mechanisms.
• Leads project initiatives and prepares project documents including project plans, project requirements, design documents, flow charts, presentations, test plans, procedures, training materials, stakeholder communications and reports.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details:

Education:

Bachelor's Degree-Healthcare Related Degree (Required)

Experience:

Minimum of 3 years-Related work experience (Required)

Certification(s) and License(s):

Skills:

Computer Literacy, Critical Thinking, Interpersonal Communication, Leads Others, Mentoring Skills, Organizing

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.