Sales Manager

Job Description

At 25hours, we don’t just provide a stay, we create an experience. As our Sales Manager, you’ll be at the front line of that mission, playing a key role in generating business, building partnerships, and turning leads into long-term relationships. Working closely with the Commercial Director and Revenue team, you’ll champion everything that makes 25hours different. From our vibrant hotel spaces to our buzzing restaurants and cultural programming, making sure we’re top-of-mind for clients, agencies, and collaborators across Sydney and beyond.

This is your daily contribution to make 25hours The Olympia the most talked-about destination ...

• Lead proactive sales activity across the hotel, creating demand for rooms, groups, meetings, events and F&B

• Own agreed market segments either in full or through an established account list;

• Proactively develop business across designated segments including but not limited to corporate negotiated, MICE, entertainment, wholesale, leisure, luxury consortia and strategic agency relationships;

• Develop and maintain strategic account plans covering production, opportunity, key contacts, activity, next steps and total account value;

• Prospect and acquire new accounts, including competitor accounts, high-value SMEs, dormant accounts and new market opportunities;

• Lead key RFP/RFI, preferred partner and consortia opportunities in conjunction with the Commercial Director and Revenue team;

• Build relationships with travel managers, tour managers, promoters, producers, PCOs, TMCs, wholesalers, luxury advisors and other decision makers relevant to the hotel;

• Generate proactive MICE, group and entertainment opportunities that combine accommodation, event space and F&B where relevant;

• Plan and execute client appointments, sales calls, famils, site inspections, agency visits, trade events, networking and client entertaining;

• Work closely with Revenue teams to ensure account pricing, offers and need-period activity are commercially appropriate and support total hotel performance;

• Sell the whole hotel and maximise total customer value across rooms, F&B, meetings, events and ancillary spend.

• Maintain accurate account, activity and opportunity records within the hotel’s sales systems and ensure relevant account information is current;

• Provide a weekly sales activity report covering client engagement, prospecting, sales calls, account plan progress, new opportunities, account production, key follow-up actions and upcoming activity.

Qualifications

We are looking for you – with personality and that certain something …

• Proven hotel, hospitality, travel or lifestyle sales experience with strong proactive business development capability;

• Commercially curious and comfortable selling across multiple segments rather than working within a single corporate portfolio;

• Strong network-building and relationship-management skills with the confidence to represent a lifestyle hotel in market;

• Understanding of MICE, entertainment, leisure, wholesale, luxury and agency distribution is highly regarded;

• Strong negotiation, presentation and account-planning skills;

• Able to connect rooms, F&B, events and partnerships into a total hotel sales proposition;

• Highly organised, self-directed and accountable for measurable market activity and production;

• Confident working with sales, revenue, reservations, marketing, F&B and operations teams;

• Experience with Opera, Delphi or comparable hotel sales systems is advantageous.

Additional Information

WHAT’S IN IT FOR YOU

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand;
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee;
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;
• The chance to challenge the norm and work in an environment that is both creative and rewarding;
• Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;
• A competitive package and plenty of opportunity for development.