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Full-Time

Practice Lead

Confirmed live in the last 24 hours

Fresenius Medical Care

Fresenius Medical Care

Provides dialysis and renal healthcare services

Healthcare

Compensation Overview

$26 - $39Hourly

Mid

Kailua-Kona, HI, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • High School Diploma required; Associate’s Degree desirable; and Bachelor’s Degree strongly preferred
  • 2 – 4 years’ customer service related experience.
  • Verbal and written communication skills
  • Organization, planning, and problem solving skills
  • Experience with software applications typically used in a medical office. This may include but is not limited to: electronic medical office systems such as; electronic medical records, scheduling programs, switchboard, credit card machines, standard office equipment and any new technology that arises.
Responsibilities
  • Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.
  • Determines methods and procedures on new assignments.
  • May act as an informal team leader and provides assistance to office staff with support tasks that require considerable judgment and initiative.
  • Coordinates workflow by monitoring, and scheduling the employees within the Medical Office.
  • Reviews tasks daily to adjust workflow as necessary.
  • Provides coverage on an as needed basis for team in the absence of the Medical Doctor.
  • Works with team to develop standard work practices, compliance, and good teamwork.
  • Trains newly hired employees and provides ongoing refresher training.
  • Provides ongoing support to Medical Office staff as needed.
  • Assists in monitoring productivity and accuracy within team, monitors efficiency, quality and quantity of output.
  • Supports continuous improvement by offering feedback and suggestions during Medical office meetings.
  • Presents improvement plans to Medical Doctor.
  • Provides input for performance reviews for Medical Office employees
  • Participates as a lead by answering questions, serves as mentor to team in absence of Medical Doctor. Meets daily with management to assess business needs.
  • Provides support to office personnel when Medical management is off site.
  • Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service.
  • Accountable for outstanding customer service to all external and internal customers.
  • Develops and maintains effective relationships through effective and timely communication.
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
  • May escalate difficult/complex issues to supervisor for resolution, as deemed necessary.
  • Assist with various projects as assigned by direct supervisor.
  • Other duties as assigned.
Fresenius Medical Care

Fresenius Medical Care

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Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Company Stage

N/A

Total Funding

$39.1M

Headquarters

Waltham, Massachusetts

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • FMCNA's leadership in the renal care market provides employees with a stable and reputable work environment.
  • The company's innovative initiatives, such as the virtual reality kidney education program, demonstrate a commitment to leveraging technology for patient care.
  • Recognition from Newsweek and other organizations highlights FMCNA's positive workplace culture and investment in employee development.

What critics are saying

  • The highly regulated healthcare industry could pose compliance challenges and impact operational flexibility.
  • Dependence on government grants and funding, as seen with the Mississippi Department of Health grant, may introduce financial uncertainties.

What makes Fresenius Medical Care unique

  • Fresenius Medical Care North America (FMCNA) is the world's largest fully integrated renal company, offering a comprehensive line of dialysis equipment, disposable products, and renal pharmaceuticals.
  • Their extensive network of dialysis facilities and outpatient cardiac and vascular labs provides coordinated healthcare services at pivotal care points, setting them apart from competitors.
  • FMCNA's commitment to employee well-being and professional development has earned them a spot on Newsweek's 100 Most Loved Workplaces for two consecutive years.