Full-Time

Manager – Rider Operations

Confirmed live in the last 24 hours

Zoox

Zoox

1,001-5,000 employees

Develops autonomous, all-electric mobility vehicles

AI & Machine Learning
Automotive & Transportation

Senior

San Mateo, CA, USA

Required Skills
Management
Customer Service
Requirements
  • Bachelor’s degree
  • 8+ years of innovative management experience in leading customer operations, technical product operations, or customer service development
  • 3+ years of experience in a people management role where you were responsible for professional development, compensation, and performance reviews
  • Demonstrated ability to develop diverse and exceptional teams and processes from scratch, and superior people and stakeholder management skills
  • Strong problem-solving and conflict resolution skills to identify issues, prioritize tasks, and ensure escalations are addressed promptly, and demonstrated ability to define, streamline, and mature operations over time
  • Prior experience developing and using data and metrics to support tactical and strategic decision-making
Responsibilities
  • Develop and iterate both the daily tactical and the longer-term strategic vision for the RiderOps operating model at scale
  • Work with key partners to develop roadmaps, plans, and operational processes to support testing and service operations
  • Provide effective prioritization and delegation, working closely with senior FleetOps leadership
  • Build strong relationships with executives and other key stakeholders
  • Support the development of service tenets and ensure the highest levels of customer safety and delight are delivered
  • Grow an FTE and third-party contracted workforce to support company goals
  • Work effectively in the gray space; bringing clarity to uncertainty, to enable tactical and strategic decision-making

Zoox is at the forefront of transforming urban mobility with its focus on developing autonomous, electric vehicles tailored for efficient mobility-as-a-service. By prioritizing environmental concerns with vehicles designed to reduce congestion and pollution, Zoox stands out as a leader in creating safer and more sustainable urban transit solutions. Working at Zoox offers a dynamic environment where technology and sustainability intersect, providing a unique opportunity for those passionate about shaping the future of transportation.

Company Stage

M&A

Total Funding

$2.3B

Headquarters

Foster City, California

Founded

2014

Growth & Insights
Headcount

6 month growth

14%

1 year growth

28%

2 year growth

73%

Benefits

Health Insurance

Maternity & Paternity Leave

Vacation & Paid Time Off

Sick Days

Free Lunch or Snacks

Employee Assitance Program