Full-Time

Technical Escalations Specialist

Posted on 5/14/2024

LinkedIn

LinkedIn

10,001+ employees

Professional networking and career development platform

Consumer Software
Enterprise Software

Senior

Omaha, NE, USA

Required Skills
SQL
Requirements
  • 4+ years of experience in Member Support, Technical Support, Quality Assurance, Product Operations or Product Management
  • Experience with SQL and UNIX commands
  • Ability to troubleshoot product escalations, conduct issue analysis, and find resolutions
  • Ability to advocate for member issues and work with stakeholders across the company
  • Experience with one or more CRM tools and ticketing systems
Responsibilities
  • Evaluate, troubleshoot, and resolve member escalations from Tier 1
  • Summarize complex product issues for escalation to Tier 3 support
  • Review, investigate, and resolve technical member cases within SLAs
  • Develop deep product knowledge to differentiate production bugs
  • Identify opportunities to empower Tier 1 support through training and tools
  • Collaborate with Tier 3 for product and process improvement
  • Occasionally collaborate with members and customers on complex issues

LinkedIn operates as a comprehensive professional networking platform, designed to facilitate career development and professional connectivity. It allows users to create and share their professional profiles, which include details like work experience, education, skills, and achievements. LinkedIn serves as a dynamic space for job seekers to find job listings, for recruiters to discover potential candidates, and for professionals to engage in networking opportunities. The platform also features tools for businesses to post jobs, promote their brand, and share industry insights. Through LinkedIn, individuals can connect with colleagues, peers, and industry leaders, participate in professional groups, and access a wealth of content related to career advancement and professional growth.

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2002

INACTIVE