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Clinical Care Navigator
After Hours, Remote
Posted on 9/20/2022
Remote in USA
Experience Level
Desired Skills
  • Agile: you flourish in a fast­-paced, rapidly changing environment
  • A proven performer: you've excelled in roles with constantly evolving responsibilities
  • An excellent communicator: written and verbal communication is your strength
  • Thorough: you're detail-oriented and committed to getting the job done
  • A time management guru: you efficiently move through a to-­do list and effectively prioritize and triage competing demands
  • Tech savvy: you easily adopt and are able to navigate new technology platforms with minimal ramp up
  • Eager to learn: you're excited to work in digital health within a start-up
  • Independent and collaborative: you operate with minimal direction, but also thrive supporting team projects; you've excelled in a remote work environment
  • Growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills
  • Excellent at crisis management: you are comfortable working with clients with suicidality and can use a structured interview to assess for risk and do safety planning
  • Master's degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required. We're unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered
  • Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
  • Comfort in environments with constantly evolving responsibilities
  • Passion for connecting individuals with excellent care and able to provide short-term support over the phone and via email
  • Bilingual, Spanish-speaking candidates strongly preferred
  • A letter of interest is required as part of the application
  • Skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
  • Respond to in-the-moment callers seeking crisis support, offering brief, evidence-based coping skills
  • Independently manage a caseload of complex, multi-need clients
  • Effectively and professionally communicate with clients and providers throughout the process of accessing care, via email, phone, and occasionally text
  • Creatively troubleshoot roadblocks to offering personalized, high quality clinical care options for our clients
  • Use Lyra's proprietary matching software as well as other methods to connect clients to the best treatment, based on each individual client's specific needs and preferences
Lyra Health

1,001-5,000 employees

Global workforce mental health platform
Company Overview
Lyra's mission is to transform behavioral health care through technology with a human touch. The company uses matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing.
  • Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
  • Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
  • Financial rewards - Generous compensation, 401k, and equity options
  • Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
  • Tech stipend - Monthly stipend to spend on technology needs
  • Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Company Core Values
  • Tackle hard problems
  • Show your cards
  • Put clients first
  • Listen harder
  • Follow the science
  • Look inwards
  • Mind yourself