Full-Time

Director of Strategic Partner Success

Updated on 1/8/2025

Metropolis

Metropolis

501-1,000 employees

Technology-driven facility management for parking

Automotive & Transportation
Fintech
Real Estate

Compensation Overview

$130k - $170kAnnually

+ Bonus

Senior, Expert

New York, NY, USA

Category
Customer Experience
Customer Success
Customer Success & Support
Growth & Marketing
Requirements
  • You know how to manage multi-million-dollar accounts simultaneously.
  • You are data-driven and know how to tell great stories that showcase our value and product differentiators to our existing partners.
  • You demonstrate optimism, respect for others, and the ability to work well in a team and across functions.
  • You take the time to build helpful relationships internally and externally, earning the trust of others within both our organization and with strategic accounts through strong business acumen, situational awareness, and reliability.
  • You excel in high pressure situations and can defuse any significant customer escalations.
  • You employ advanced communication skills and emotional intelligence to clearly, persuasively, and confidently deliver information to a variety of audiences.
  • You have a proven talent as a chaos pilot. Metropolis is growing quickly, and we’re constantly in the act of building the company we want to be. If you’re looking to inherit a binder of SOPs, this isn’t the job for you. If you thrive in environments that require strong opinions loosely held and can quickly make decisions with imperfect information, we’d love to meet you.
  • Competitive candidates will already speak the language of commercial real estate and have an 8+ year background in asset management, real estate development, technology, consulting, or a similar field.
  • Expect travel each month for both internal and external meetings.
Responsibilities
  • Responsible for closing business with Metropolis’ largest current institutional real estate customers through net new location expansion within existing portfolios and deploying Metropolis technology at existing operating locations.
  • Be the primary relationship owner of our most critical real estate partners and their executives.
  • Own portfolio-wide customer success, retention, and upsell for Metropolis’ highest value strategic enterprise partners.
  • Nurture and develop existing relationships and -- through active stakeholder mapping -- identify new relationships within existing partner organizations.
  • Host executive-level monthly and quarterly business reviews with strategic real estate partners.
  • Develop an annual engagement strategy per partner including in-person events.
  • Serve as the conduit between Metropolis site-level and regional operations, and our most critical real estate partners and their national executive teams.
  • Collaborate with and support Directors of Partner Strategy & Expansion to secure portfolio-wide deployment of Metropolis with our largest partners nationally.
  • Serve as the voice of our customer internally across functions and make the business case for new products that unlock expansion opportunities.

Metropolis focuses on improving facility management, particularly in the parking sector, by using computer vision technology to facilitate checkout-free payments. This technology allows drivers to park and pay without the need for traditional payment methods, making the process more efficient. Metropolis serves various clients, including real estate owners and valet services, and operates in over 360 cities across North America, processing more than $4 billion in payments each year. What sets Metropolis apart from its competitors is its integration of payment solutions with facility management services, which not only enhances the parking experience but also boosts asset productivity for its clients. The company's goal is to streamline parking operations and create revenue opportunities for its clients through its advanced technology and services.

Company Stage

Debt Financing

Total Funding

$1.2B

Headquarters

Santa Monica, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-6%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Metropolis processes over $4 billion in payments annually across 360 cities.
  • The acquisition of SP Plus Corporation expands Metropolis's market reach.
  • AI-driven dynamic pricing models optimize revenue in real-time.

What critics are saying

  • Increased competition from BMW-owned ParkMobile may impact market share.
  • The SP Plus acquisition may pose integration challenges and financial strain.
  • Rapid expansion could lead to operational inefficiencies and quality control issues.

What makes Metropolis unique

  • Metropolis uses AI and computer vision for checkout-free parking payments.
  • The company integrates its platform into field operations for revenue generation.
  • Metropolis serves diverse clients, including real estate and valet services.

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Benefits

Health Insurance

401(k) Retirement Plan

Disability Insurance

Life Insurance

Stock Options

Performance Bonus