Outlet Manager

Job Description

• Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards
• Manage and supervise outlet staff, including scheduling, training, performance evaluation, and professional development
• Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies
• Monitor inventory levels, control costs, and manage procurement to optimize profitability while maintaining quality standards
• Maintain exceptional service quality and guest satisfaction by implementing and enforcing outlet standards and procedures
• Address and resolve guest complaints and concerns promptly and professionally to ensure positive experiences
• Prepare and manage outlet budgets, monitor financial performance, and submit regular reports to senior management
• Coordinate effectively with other hotel departments including housekeeping, front office, and culinary teams
• Develop and implement marketing initiatives and promotional activities to drive revenue and increase outlet visibility
• Conduct regular staff meetings, training sessions, and performance reviews to maintain high service standards
• Ensure the outlet environment is clean, well-maintained, and aesthetically aligned with Fairmont brand standards
• Manage vendor relationships, negotiate contracts, and oversee ordering and delivery of supplies and products
• Analyze sales performance metrics and identify opportunities for improvement and revenue growth
• Maintain detailed records and documentation related to operations, staffing, and financial transactions
• Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field
• Minimum 6-7 years of progressive experience in outlet management, food and beverage operations, or hospitality management
• Proven track record of successfully managing P&L statements and achieving financial targets
• Strong knowledge of health, safety, hygiene, and food safety regulations and best practices
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally
• Proficiency in hospitality management software and point-of-sale (POS) systems
• Strong communication and interpersonal skills in English; additional languages preferred
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Experience in Indian hospitality market or managing culturally diverse teams
• Demonstrated success in revenue management and cost optimization initiatives
• Knowledge of inventory management systems and vendor relationship management
• Experience developing and implementing marketing and promotional campaigns

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities